Heather Stiebel
Claymont,DE
Summary
Dynamic Systems Analyst with a proven track record at ChristianaCare, adept in systems deployment and fostering user acceptance testing. Excelled in transforming business processes through technical documentation and strategic collaboration, enhancing system functionality by over 30%. Renowned for quick learning, adaptability, and driving efficiency in team environments.
Knowledgeable Systems Analyst with history of progressive leadership and project management. Gathers requirements, develops use cases, and delivers key initiatives. Aligns teams and drive collaboration and cohesion to complete projects on time and within budget. Subject Matter Expert (SME) in [Area of expertise].
Dynamic individual with hands-on experience in [Area of expertise] and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
23
23
years of professional experience
Work History
Systems Analyst
ChristianaCare
10.2018 - Current
- Planned and designed system improvements to meet changing demands.
- Trained users and supported variety of problems with hardware and software.
- Offered input for complex documents to support client-ready final versions.
- Collaborated with upper management to drive strategy and implement new processes.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Installed improvements and adjusted parameters to optimize functionality.
Emergency Department Clerical Supervisor
ChristianaCare
04.2006 - 10.2018
- Assigned work and verified completion of assignments.
- Maintained constant inventory of supplies and ordered new stock.
- Reviewed and formatted material produced by clerical team.
- Managed maintenance and upkeep of copiers, printers and typewriters.
- Coordinated training, evaluated employees' work and corrected problems with clerical team.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Interceded between employees during arguments and diffused tense situations.
- Completed bi-weekly payroll for 80+ employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Resolved issues through active listening and open-ended questioning, escalating major problems to appropriate departments and/or managers.
Emergency Department Registrar
ChristianaCare
11.2001 - 04.2006
- Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
- Utilized audits and controls to accurately manage cash.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Received and routed laboratory results to correct clinical staff members.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Education
No Degree - Business Management
Wilmington University
New Castle, DESkills
- End user support
- Systems deployment
- Software and hardware updates
- System upgrades
- Microsoft desktop applications
- Technical documentation
- Requirements gathering
- User acceptance testing
- Resource management
- Business process analysis
- Equipment configuration
- Application support
- Data warehousing
- Software testing
- Data integration
- User requirements
Timeline
Systems Analyst
ChristianaCare
10.2018 - Current
Emergency Department Clerical Supervisor
ChristianaCare
04.2006 - 10.2018
Emergency Department Registrar
ChristianaCare
11.2001 - 04.2006
No Degree - Business Management
Wilmington University
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