Heather Stilson
Bluffton,SC
Summary
Dedicated and compassionate critical care nurse with a passion for patient care. More than 15 years of experience in healthcare, management, and customer service. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Ability to motivate and train students and employees. Excellent communication skills and enthusiastic to provide compassionate care to patients and their families.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Nurse
Memorial Health University Medical Center
07.2023 - Current
- Conduct thorough assessments and effectively triage and identify acuity levels for patients entering the Emergency Department.
- Provide high-quality care to patients in a high-volume Level 1 Emergency Department
- Administers medications via oral, IV, and intramuscular injections, Initiates drips and sedation.
- Manage care for patients in critical conditions including cardiac arrest, stroke, and trauma.
- Assist during life-threatening emergencies, administering life saving medications, and directing staff.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Ability to care for Intensive care, intermediate care, and medical-surgical patients.
Nurse Extern- Women’s Pavilion
Coastal Carolina Hospital
03.2022 - 06.2023
- Assisted the Registered Nursing staff by performing patient care activities which included participating in patient care planning, implantation, observation, and evaluation, as well as reporting significant observations to a Registered Nurse
- Assisted with the care of newborns in the Level II NICU
- Assisted with postpartum and newborn care including vital signs lab draws, and IV insertions
- Completed newborn hearing screens, bilirubin testing, CCHD screenings, and metabolic screenings.
Medical Office Assistant
Cornerstone Physical Therapy
04.2019 - 12.2020
- Coordinated appointments with the physical therapist and patient’s schedules
- Made modifications as needed for cancellations or changes as necessary
- Completed insurance verifications on all patients to ensure there were no problems with insurance claims
- Provided excellent customer service while maintaining HIPPA compliance
- Compiled medical records, maintained accuracy of patient’s charts, and updated patient’s electronic medical records
- Acted as a liaison between patients and staff to resolve problems or concerns
- Served as office receptionist by greeting patients upon entering and maintaining the waiting room.
Center Operations and Programs Manager
USO Iwakuni
01.2017 - 06.2018
- Managed day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming, clean and well-maintained environment
- Supervised and managed the planning, delivery, and evaluation of USO programs, activities and events located on and off US military installations
- Conducted periodic reviews of USO programs and service needs within assigned area
- Researched and recommended new programs and services based on results
- Implemented and oversaw suggested and/or required changes
- Actively managed full-cycle human capital activities including recruitment, supervision, training & development, and recognition for staff and volunteer workforce
- Ensured delivery of excellent customer service
- In cooperation with key internal and external stakeholders, developed, improved, and maintained working relationships with US Military, local community leadership, and local media representatives to support successful program and service delivery within assigned area
- Designed and distributed multi-channel promotions and campaigns to enhance awareness of USO events, programs, and services
- Managed Center website content
- Created and maintained center budgets and monthly accounting requirements
- Prepared, reviewed, and presented reports including but not limited to In-kind reports, after action reports, weekly and monthly center reports, and financial reports
- Worked with local USO sponsors to determine ways to increase community awareness of their businesses.
Assignment Clerk
Family Housing Office
01.2016 - 01.2017
- Maintained continuous housing occupancy records of each housing unit on LAN Housing Subsystem
- Interviewed and counseled personnel requesting assistance in locating housing and assignment of government owned and controlled housing
- Reviewed application forms for completeness of entries and adds applicants to waitlist in their appropriate category
- Monitored maintenance records and information required for use in performance inventory and utilization of assets
- Coordinated the storage, handling, inventory, and movement of household goods and loaner furniture between Family Housing warehouse and tenant’s quarters
- Briefed and counseled applicants on leasing practices, standards of conduct, and the responsibilities of occupancy
- Worked with MCAS Iwakuni leadership to provide solutions to housing challenges aboard the air station
- Performs receptionist’s duties and assists with the development of housing briefs and documents.
Education
Bachelor of Science in Nursing -
University of South Carolina Beaufort
Bluffton, SC04.2023
Bachelor of Science in Healthcare Management -
Park University
Parkville, MO07.2016
Associate of Arts -
Craven Community College
New Bern, NC05.2014
Associate in Occupational Studies- Medical Assisting -
California College San Diego
San Diego, CA12.2006
Skills
- Licensed RN
- Emergency Care
- Critical Care Nursing
- Teamwork
- Medication and IV administration
- Direct Patient Care
- Patient Assessments
Certification
- Basic Life Support (BLS)
- Advanced Cardiac Life Support (ACLS)
- Pediatric Advanced Life Support (PALS)
- Trauma Nursing Core Course (TNCC)
- Emergency Nursing Pediatric Course (ENPC)
Timeline
Registered Nurse
Memorial Health University Medical Center
07.2023 - Current
Nurse Extern- Women’s Pavilion
Coastal Carolina Hospital
03.2022 - 06.2023
Medical Office Assistant
Cornerstone Physical Therapy
04.2019 - 12.2020
Center Operations and Programs Manager
USO Iwakuni
01.2017 - 06.2018
Assignment Clerk
Family Housing Office
01.2016 - 01.2017
Bachelor of Science in Nursing -
University of South Carolina Beaufort
Bachelor of Science in Healthcare Management -
Park University
Associate of Arts -
Craven Community College
Associate in Occupational Studies- Medical Assisting -
California College San Diego
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