Heather St. Louis
Mobile,AL
Summary
I am a licensed cosmetologist dedicated to ensuring client satisfaction and retention through exceptional service and effective upselling. I am skilled in hair coloring, highlighting, and natural manicures, and I combine my technical expertise with a team-oriented approach to contribute to the salon's success
Overview
14
14
years of professional experience
Work History
Cosmetologist
Greg Midtown
Mobile, AL
11.2020 - 11.2024
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
Stylist/Manicurist/Salon Coordinator
Studio PH
Mobile, AL, USA
09.2013 - 11.2020
- Educated guests on proper hair care
- Selected hair colors based on customer preference
- Kept current on hair products and their chemical composition, structure and properties
- Completed manual and computerized scheduling, answer multi line phone, bookkeeping and inventory management procedures
- Completed continuing education and training to stay up to date with new trends and techniques
- Natural manis
- Pedicures
Stylist Assistant
Allure
Mobile, AL, USA
10.2012 - 09.2013
- Supported the head stylist in executing event-specific looks for weddings, proms, or other special occasions by providing expert assistance in garment selection and fitting.
- Managed appointment schedules efficiently to maximize productivity without compromising quality of service or client satisfaction.
- Participated in continued education workshops to stay current on industry trends and techniques, ensuring top-notch service for clients.
Salon Assistant
Estetica
Mobile, AL, USA
02.2011 - 10.2012
- Prepared and mixed color formulas for clients' hair.
- Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
- Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
- Kept accurate records of all transactions, ensuring proper accounting procedures were followed at the end of each day.
Education
Cosmetology -
Charles Academy
Mobile, al01.2011
High School Diploma -
Daphne HIgh School
Daphne, al01.2003
Skills
- Outstanding customer service
- Flexible schedule
- Permanent waving and relaxers
- Business management
- Team player
- Front desk reception
- Facial waxing
- Natural manicures
- Pedicures
- Inventory ordering and monitoring
- Active listening
- Licensed cosmetologist
- Hair coloring and highlighting
Timeline
Cosmetologist
Greg Midtown
11.2020 - 11.2024
Stylist/Manicurist/Salon Coordinator
Studio PH
09.2013 - 11.2020
Stylist Assistant
Allure
10.2012 - 09.2013
Salon Assistant
Estetica
02.2011 - 10.2012
Cosmetology -
Charles Academy
High School Diploma -
Daphne HIgh School