Heather Storbeck
Tomah,WI
Summary
Accomplished Specialty Insurance Agent from FCIS Insurance, adept at client support and strategic decision-making. Excelled in building strong client relationships, enhancing retention, and surpassing sales targets through integrity and effective sales proposals. Proven track record in both insurance and educational settings, demonstrating exceptional account management and empathy.
Overview
14
14
years of professional experience
Work History
Specialty Insurance Agent
FCIS Insurance
08.2022 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Cross-sold insurance products to existing clients to reach sales targets.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
Customer Service Representative
FCIS Insurance
02.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
Special Education Paraprofessional
Tomah Area School District
01.2016 - 02.2021
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Monitored student classroom and outdoors activities to promote student safety.
- Oversaw class of students in absence of instructor.
Dance Instructor
Marilyn School of Dance
01.2011 - 05.2020
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Assisted studio owners in boosting class enrollment through effective marketing and promotional efforts.
Education
Associate of Science - Electroneurodiagnostic Technologist
Western Technical College
LaCrosse, WI05-2004
Skills
- Client Support
- Licensed Insurance Professional
- Integrity in Professional Conduct
- Effective Sales Proposals
- Client retention
- Account management
- Strategic Decision Making
Timeline
Specialty Insurance Agent
FCIS Insurance
08.2022 - Current
Customer Service Representative
FCIS Insurance
02.2021 - Current
Special Education Paraprofessional
Tomah Area School District
01.2016 - 02.2021
Dance Instructor
Marilyn School of Dance
01.2011 - 05.2020
Associate of Science - Electroneurodiagnostic Technologist
Western Technical College
Similar Profiles
Robert IsbellRobert Isbell
Sales Agent at Fcis InsuranceSales Agent at Fcis Insurance
SIDDU HUSSAIN ASIDDU HUSSAIN A
SENIOR INSURANCE OPERATIONS EXECUTIVE at AFIA INSURANCE BROKERAGE LLC (INSURANCE MARKET.ae)SENIOR INSURANCE OPERATIONS EXECUTIVE at AFIA INSURANCE BROKERAGE LLC (INSURANCE MARKET.ae)
Mathesan NaganathanMathesan Naganathan
Team Manager at RBC Insurance Service Centre [Creditor Insurance]Team Manager at RBC Insurance Service Centre [Creditor Insurance]
Inez GarciaInez Garcia
Health Unit Coordinator at Gundersen Health SystemHealth Unit Coordinator at Gundersen Health System
Ashley WillifordAshley Williford
Jobs for American Graduates Career Specialist at Forward Service CorporationJobs for American Graduates Career Specialist at Forward Service Corporation