HEATHER STOREY
Minneapolis,MN
Summary
Veterinary operations and healthcare administrative professional with leadership experience across emergency, front-desk, and clinical settings. Supports daily workflows, accurate medical records, inventory control, SOP development, staff training, and client service in high-volume environments.
Overview
11
11
years of professional experience
Work History
Operations Lead
VEG ER for Pets
Maple Grove, MN
05.2026 - 10.2026
- Led CEC team, directing daily operations to ensure efficient patient and client workflows in fast-paced emergency veterinary environment.
- Collaborated with clinical and administrative team members to address operational needs and uphold high standards of patient and client service.
- Oversaw inventory processes, ensuring appropriate stock levels and operational readiness for clinical operations.
- Maintain and monitor medical equipment to support safe, reliable clinical operations.
Certified Veterinary Technician
Relief Veterinary Technician
Minneapolis, MN
06.2025 - 05.2026
- Administered medications, vaccines, and treatments according to veterinarian instructions, contributing to optimal patient outcomes.
- Obtained patient histories and performed physical examinations to support veterinary assessment and treatment.
- Maintained accurate patient records, ensuring comprehensive medical history and treatment documentation for effective veterinary care.
- Educated clients on animal health, treatment plans, medications, and procedures to enhance understanding and compliance.
- Provided veterinary technical support across relief assignments while adapting quickly to different hospital workflows, teams, and patient-care protocols.
Medical Reception Lead
HealthPartners – Methodist Hospital
St. Louis Park, MN
06.2024 - 06.2025
- Led front-desk operations in hospital, coordinating multiple priorities to ensure high-quality patient service.
- Organized and managed multiple projects and competing operational needs to meet departmental objectives.
- Facilitated team performance through leadership, collaboration, and proactive support of team members.
- Maintained a positive, service-focused approach in a fast-paced healthcare setting.
- Built courteous, effective working relationships with patients, coworkers, and other healthcare team members.
Certified Veterinary Technician
Animal Emergency and Referral Center
Oakdale, MN
09.2022 - 06.2024
- Obtained patient histories and performed physical examinations to support emergency veterinary assessment and treatment.
- Coordinated communication between clients and clinical team in high-volume emergency and referral setting.
- Greeted pet owners, explained services, outlined costs, and assessed special needs for animals in emergency and referral care.
- Processed new patients and updated client records using standardized registration systems and secure electronic databases.
- Maintained detailed records of animal healthcare, diagnostic procedures, treatments, and related documentation.
Occupational Coordinator
Gehrman Animal Hospital
Minnetonka, MN
08.2015 - 09.2022
- Implemented project-management techniques to resolve operational obstacles, enhancing team productivity.
- Trained team members and supported performance evaluations to develop staff capabilities.
- Wrote and implemented SOPs for hospital practices and safety procedures to standardize operations.
- Supported day-to-day operations in a multi-doctor veterinary practice, coordinating workflows and helping maintain efficient hospital operations.
- Provided front-desk coverage and operational support during staffing shortages.
- Executed key operational tasks in roles such as Radiation Safety Officer, Inventory Manager, and Lead Technician.
Education
Bachelor of Science - Psychology
University of Wisconsin–La Crosse
La Crosse, WIAssociate of Applied Science - Veterinary Science
Globe University
Onalaska, WISkills
- Veterinary Practice Operations
- Medical Equipment Oversight
- EMR / Electronic Medical Records
- Documentation and Recordkeeping
- Inventory Management
- SOP Development
- Operational Efficiency
- Workflow optimization
- Operational Strategy
- Team Leadership
- Staff Training & Coaching
- Client Service & Education
- Cross-Functional Communication
- Problem Solving
- Safety Compliance
Selected Earlier Experience
- Teller/Vault Operations: US Bank - LaCrosse, WI, 2010-2011
- Cash Office Specialist: Shopko Stores - LaCrosse, WI, 2002-2010
Timeline
Operations Lead
VEG ER for Pets
05.2026 - 10.2026
Certified Veterinary Technician
Relief Veterinary Technician
06.2025 - 05.2026
Medical Reception Lead
HealthPartners – Methodist Hospital
06.2024 - 06.2025
Certified Veterinary Technician
Animal Emergency and Referral Center
09.2022 - 06.2024
Occupational Coordinator
Gehrman Animal Hospital
08.2015 - 09.2022
Bachelor of Science - Psychology
University of Wisconsin–La Crosse
Associate of Applied Science - Veterinary Science
Globe University