Heather Storm
Addison,NY
Summary
Dedicated, Professional, Customer Service Agent looking to get back to the atmosphere where my Knowledge, Thoughts and Skills are encouraged. Looking to prove and deliver multitasking abilities and committed to maintaining professional relationships to increase profitability and drive business results from all directions.
Overview
5
5
years of professional experience
Work History
Commercial Cleaner
D&R Professional Cleaners, Inc.
02.2024 - 04.2024
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained clean, neat, daily tiding of company carts.
Cashier
Wegmans Family Food Markets
02.2023 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Rental Agent (Seasonal)
Swain Ski Resort
12.2022 - 03.2023
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Managed move-in/move-out processes efficiently, ensuring smooth transitions for both tenants and property owners.
- Assisted clients with understanding complex lease agreements, answering questions and clarifying concerns.
Lead Professional House Cleaner, Etc.
AllStarr Cleaning Services
07.2022 - 11.2022
- Enhanced client satisfaction by consistently providing thorough and detail-oriented cleaning services.
- Collaborated with team members to complete large-scale cleaning projects within deadlines.
- Maintained a clean, safe, and healthy environment through the proper use of cleaning products and equipment.
Customer Service Representative
Suburban Propane
09.2019 - 10.2021
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
Education
Associate of Science - Accounting And Business Management
University of Phoenix
Tempe, AZ07.2015
Skills
- Patience and Empathy
- Time management skills
- Work Ethic and Integrity
- Data Entry
- Problem-solving abilities
- Critical Thinking
- Complaint Handling
Timeline
Commercial Cleaner
D&R Professional Cleaners, Inc.
02.2024 - 04.2024
Cashier
Wegmans Family Food Markets
02.2023 - 11.2023
Rental Agent (Seasonal)
Swain Ski Resort
12.2022 - 03.2023
Lead Professional House Cleaner, Etc.
AllStarr Cleaning Services
07.2022 - 11.2022
Customer Service Representative
Suburban Propane
09.2019 - 10.2021
Associate of Science - Accounting And Business Management
University of Phoenix
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