Heather Stout
Manager
Plainwell,MI
Work Preference
Summary
Dynamic and results-driven manager with extensive expertise in customer service, team leadership, and client communication. Proven track record in streamlining operations and developing impactful training materials. Known for building collaborative relationships and ensuring precise and prompt fulfillment of client needs. Exceptional proficiency as a cashier, adept at handling financial transactions, maintaining organized and clean workspaces, and providing outstanding customer assistance. Committed to fostering team success and enhancing business operations while cultivating strong customer loyalty through attentive service and meticulous attention to detail. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
25
25
years of professional experience
4
4
Certification
Work History
Assistant Manager
R Store
02.2024 - Current
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Launched quality assurance practices for each phase of development
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Cashier
R Store
12.2023 - 02.2024
- Manage schedules and inventory, ensuring product availability
- Train team members and promote collaborative work environment
- Oversee customer service, including lottery and alcohol sales
- Maintain cleanliness and order, encouraging team participation
- Support billing and payment processes for company
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Midway Chevrolet
11.2022 - 10.2023
- Answer client calls, transfer to departments, and resolve inquiries
- Enter billing and customer data accurately into systems
- Maintain and update client records, ensuring up-to-date information
- Track inventory and perform cashier duties with precision
- Conduct customer service surveys and address client concerns promptly
- Created and maintained detailed database to develop promotional sales.
- Responded to customer requests for products, services, and company information.
Meat/Produce Supervisor/Cleaning
WALMART
01.2020 - 11.2022
- Lead team in stocking and organizing sales floor
- Coordinate product rotation for freshness
- Address product discrepancies and report to management
- Maintain compliance with food safety protocols
- Support cross-department initiatives and motivate staff
- Manage client communication channels and address inquiries
- Distribute service and parts information to clients
- Collaborate with teams to ensure accurate client updates
- Maintain detailed records of client interactions
- Followed established guidelines to dispose of damaged, spoiled and expired products.
- Reported product ordering and shipping discrepancies to department manager.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
Education
High School Diploma -
Plainwell High School
Plainwell, MI, United States06-1989
High School Diploma -
Allegan Vocational School
Allegan, MI, United States06-1989
Skills
- Effective client communication
- Service Flow Management
- Parts Coordination
- Onboarding Clients
- Feedback Management
- Customer Service
- Communication Tools
- Record Keeping
- Informational Materials
- Time Management
- Drawer balancing
- Product restocking
- Cleaning and sanitizing
- Clear communication
- Returns processing
Money handling
Verbal and written communication
Scheduling and planning
Certification
- Forklift Certification
- ServSafe
- Driver’s License
- CPR Certification
Accomplishments
- Supervised team of 75 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
English
Full Professional
Timeline
Assistant Manager
R Store
02.2024 - Current
Cashier
R Store
12.2023 - 02.2024
Customer Service Representative
Midway Chevrolet
11.2022 - 10.2023
Meat/Produce Supervisor/Cleaning
WALMART
01.2020 - 11.2022
High School Diploma -
Plainwell High School
High School Diploma -
Allegan Vocational School