Heather Strassel
Cincinnati,OH
Summary
Motivated and dedicated professional seeking a position to utilize a strong work ethic, enthusiasm, and willingness to learn for effective team contributions.
Overview
19
19
years of professional experience
Work History
Peer Mentor
The Healing Place
Louisville, KY
04.2023 - 01.2024
- Managed caseload of current clients, ensuring regular and thorough reviews of their step progress twice a week.
- Maintained accurate records of interactions with each mentee, including notes and progress reports.
Production Manager
Honey Baked Ham Co. Mason Montgomery
Mason, OH
11.2022 - 02.2023
- Glazed hams
- Assisted customers with orders
- Catering delivery and set up
- Daily inventory
- Prepared nightly store deposit
Assistant Manager
Clermont Springs Deli
Cincinnati, OH
01.2011 - 10.2018
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality, and conformance.
Customer Service
American Family Insurance
Cincinnati, OH
04.2005 - 09.2011
- Worked full time maintaining high standards of customer service while working independently.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Investigated and addressed customer billing inquiries.
- Prepared customer insurance quotes.
- Answered phones
Education
Associate Degree in Business Administration - Business Administration
Gateway Tech College
Kentucky06-2006
Skills
- Extremely hard independent worker
- Organized, detail oriented, and great work ethic
- Excellent customer service
- Effective communication
- Problem-solving aptitude
- Able to prioritize tasks and complete in a timely manner
- Self motivated
- Strives for continuous improvement
Timeline
Peer Mentor
The Healing Place
04.2023 - 01.2024
Production Manager
Honey Baked Ham Co. Mason Montgomery
11.2022 - 02.2023
Assistant Manager
Clermont Springs Deli
01.2011 - 10.2018
Customer Service
American Family Insurance
04.2005 - 09.2011
Associate Degree in Business Administration - Business Administration
Gateway Tech College
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