Heather Straz
Winston-Salem,NC
Summary
Highly motivated employee with desire to take on new challenges and with great customer service. Very organized strong work ethic. Very good at managing time
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager
Ekonomy Hospitality DBA Dunkin
Port Saint Lucie , FL
04.2004 - 03.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Minimized staff turnover through appropriate selection, orientation and training.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Entered time and attendance logs in preparation for payroll.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Reviewed completed work to verify consistency, quality and conformance.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Monitored staff performance and addressed issues.
Education
Skills
- Multitasking Abilities
- Team Leadership
- Schedule Preparation
- Staff Management
- Time Management
- Performance Evaluations
- Customer Relations
- Staff training
Certification
- ServSafe certified
Languages
English
Professional
References
References available upon request.
Timeline
Manager
Ekonomy Hospitality DBA Dunkin
04.2004 - 03.2022
- ServSafe certified
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