Heather Strickling
Jackson,MS
Summary
Progressive experience in disability benefit administration processes, exemplary skills and claimant eligibility. Highly organized and efficient in a fast-paced environment, communicating effectively at all organizational levels, with clients and stakeholders. Demonstrated to build trusting relationships. Thinks critically, solve problems, plan and organize activities and deliver excellent customer service.
Overview
4
4
years of professional experience
Work History
Claims Manager
Spectraorce
10.2023 - 03.2024
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Streamlined communication between adjusters and clients, expediting claim resolution times.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Followed up on potentially fraudulent claims initiated by claims representatives.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
Data Analyst
Ttec (TeleTech) - HealthCare Solutions
08.2021 - 09.2023
- Collaborated with business-unit leaders to identify and prioritize problems.
- Optimized company resources allocation with detailed forecasting models based on historical data analysis.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Developed and maintained data warehouses and data marts to support business operations.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Utilized advanced query optimization techniques to enhance database performance and reduce latency issues during high-traffic periods.
- Participated in requirements meetings to understand business needs.
- Upheld security and confidentiality of documents and data within area of responsibility.
- Developed data mining algorithms to identify and classify patterns in data.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Demonstrated leadership skills in managing projects from concept to completion.
- Provided professional services and support in a dynamic work environment.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
BroadPath Healthcare
01.2020 - 11.2021
- Cross-trained and backed up other customer service managers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Identified, analyzed, and researched systemic issues and made recommendations for resolution.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated insurance claims denials and appeals.
- Developed and updated databases to handle customer data.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Arts - Nursing Science
Hinds Community College
Raymond, MS12.2023
Skills
- File and Record Management
- Performance monitoring
- Public Speaking
- Claims analysis
- Team Management
- Data Evaluation
- Insurance verifying
- Call center experience
- MS Office
- Critical Thinking
- MS Office Suite
- CRM Tracking
- Needs assessments
Quote
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork-life balanceCareer advancementTeam Building / Company RetreatsWork from home optionFlexible work hoursWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Claims Manager
Spectraorce
10.2023 - 03.2024
Data Analyst
Ttec (TeleTech) - HealthCare Solutions
08.2021 - 09.2023
Customer Service Representative
BroadPath Healthcare
01.2020 - 11.2021
Associate of Arts - Nursing Science
Hinds Community College
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