HEATHER STRONG
Williston,ND
Summary
Reliable operations professional with background in correctional supervision, construction labor, landscaping, and insurance support. Brings shift management, safety awareness, conflict resolution, client relationship building, and accurate paperwork handling, with a strong record of adapting to changing job demands and supporting team goals.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Insurance Agent
Globe life family heritage
Williston, North Dakota
07.2026 - Current
- Guided applicants through policy options and enrollment steps.
- Assessed client needs for supplemental health and life coverage.
- Collected application information and prepared policy paperwork accurately.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Scheduled appointments with prospects and maintained daily sales activity.
Construction General Laborer
Otis Minnesota Services
Williston, ND
07.2025 - 11.2025
- Operated hand tools and power equipment for construction tasks.
- Coordinated with team members to execute projects within established timelines.
- Followed safety protocols to maintain a hazard-free work environment.
- Supported site preparation and cleanup, enhancing safety and operational efficiency.
Landscaping Laborer
Twin Pines Landscaping
Duluth, MN
06.2025 - 06.2025
- Installed irrigation systems, enhancing water efficiency for landscaping projects.
- Performed various landscaping tasks to enhance property appearance. such as mulching, planting, weeding, and lawn maintenance to elevate aesthetic appeal of outdoor spaces.
- Adapted to weather conditions and environmental challenges, facilitating timely completion of landscaping projects.
Scaffold Laborer
Infinity Access
Cloquet, MN
04.2025 - 05.2025
- Transported and set up scaffold materials at job sites, ensuring readiness for construction activities.
- Assembled and dismantled scaffolding structures according to safety guidelines.
- Followed safety protocols while working at various heights, contributing to a safe work environment.
- Maintained equipment cleanliness and functionality to support team efficiency and safety.
Pipeline Laborer
Gordon Construction Of Mahnomen
Mahnomen, MN
07.2024 - 10.2024
- Assisted trenching operations for pipeline installation, adhering to safety protocols to maintain a secure work environment.
- Collaborated with team members to transport materials across job sites, enhancing workflow efficiency.
- Adapted to varying tasks and priorities in a fast-paced work environment while maintaining quality standards.
- Prepared work areas and cleaned equipment post-operation to support skilled workers and ensure readiness for subsequent tasks.
Correctional Officer
Northwestern Minnesota Juvenile Center
Bemidji, MN
07.2021 - 07.2024
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Supervised daily activities, ensuring safety and security of juvenile residents and adherence to facility protocols.
- Implemented conflict resolution techniques to de-escalate tense situations effectively.
- Led shifts to ensure completion of daily duties while fostering strong relationships with clients, families, and social workers.
- Trained new staff on protocols, procedures, and emergency response measures and improved overall team readiness.
- Modeled professionalism and integrity for fellow correctional officers, earning respect from both staff and inmates.
Education
High School Diploma -
Bemidji Senior High School
Bemidji, MNSkills
- Insurance underwriting
- Sales strategy development
- Client education
- Customer relationship management
- Relationship management
- Attention to detail
- Task management
- Time management
- Excellent problem solver
- Quick learner
- Communication skills
- Strong work ethic
VOLUNTEER WORK
Recently, I had the opportunity to represent LIUNA Local 1091 in a commercial through the laborers training center. During my time at NMJC, I took it upon myself to create a medication system that would organize the facilities Med procedures, and dispensing. My system helped the facility as a whole to rule out any and all errors that we were having at the time.
Certification
- insurance producer, accident and health or sickness
Timeline
Insurance Agent
Globe life family heritage
07.2026 - Current
Construction General Laborer
Otis Minnesota Services
07.2025 - 11.2025
Landscaping Laborer
Twin Pines Landscaping
06.2025 - 06.2025
Scaffold Laborer
Infinity Access
04.2025 - 05.2025
Pipeline Laborer
Gordon Construction Of Mahnomen
07.2024 - 10.2024
Correctional Officer
Northwestern Minnesota Juvenile Center
07.2021 - 07.2024
High School Diploma -
Bemidji Senior High School