Heather Stuart
Muskogee,OK
Summary
Experienced and dependable medical secretary and administrative assistant with background in managing front office operations, patient scheduling, and record-keeping within healthcare settings. Skilled in maintaining confidentiality of patient information, improving office workflows, and supporting clinical staff with administrative tasks. Demonstrated ability to enhance patient satisfaction through effective communication and organizational skills. Made impactful contributions to previous workplaces by streamlining appointment processes and reducing waiting times for patients.
Overview
10
10
years of professional experience
Work History
Physician Assistant
Saint Francis Hospital Muskogee
MUSKOGEE, OK
09.2022 - 08.2024
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
Doctor's Office Assistant
MUSKOGEE FAMILY MEDICAL
Muskogee, OKL
06.2021 - 08.2022
- Followed up on overdue lab results or other test results related to patient care.
- Provided assistance with laboratory tests and procedures when required.
- Assisted doctor with various clinical tasks such as taking vital signs or drawing blood samples.
- Maintained a clean work environment by restocking exam rooms with necessary supplies.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
Loan Manager
Liberty Tax Service
Tulsa, OKL
06.2019 - 05.2021
- Managed a portfolio of existing loans and monitored payment status.
- Resolved customer complaints regarding loan services in a timely manner.
- Approved or denied loan requests based on established criteria.
- Set up debt payment plans based on client credit, income and assets.
- Approved or denied loan applications and explained reasoning behind decisions.
Teacher's Assistant/Cafeteria Worker
Hilldale Public Schools
Muskogee, OK
08.2014 - 05.2019
- Provided individualized instruction to meet the needs of all students.
- Maintained a safe and orderly learning environment for all students.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Assisted with catering events as needed by setting up buffet lines or plating individual meals.
- Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
- Cleaned and sanitized kitchen equipment, counters, and surfaces to maintain a safe working environment.
- Assisted in menu planning and inventory management to optimize cafeteria operations.
Education
High School Diploma -
Muskogee High School
Muskogee, OK05-1998
Skills
- Computer Skills
- HIPAA Compliance
- Multitasking and Organization
- Appointment Scheduling
- Phone and Email Etiquette
- Team Leadership
- Clinical Documentation
- Multi-line telephone management
Timeline
Physician Assistant
Saint Francis Hospital Muskogee
09.2022 - 08.2024
Doctor's Office Assistant
MUSKOGEE FAMILY MEDICAL
06.2021 - 08.2022
Loan Manager
Liberty Tax Service
06.2019 - 05.2021
Teacher's Assistant/Cafeteria Worker
Hilldale Public Schools
08.2014 - 05.2019
High School Diploma -
Muskogee High School
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