Heather Styer
Pewaukee,WI
Summary
Dedicated business graduate with a strong background in healthcare. Organized and dependable, as well as successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities and new learning to meet team goals.
Overview
4
4
years of professional experience
Work History
Behavioral Health Coordinator
Advocate Aurora Health Care
2024.04 - Current
- Served as a liaison between patients, families, and treatment providers to facilitate clear communication and collaboration in care planning efforts.
- Maintained strict confidentiality in accordance with HIPAA and ethical guidelines, fostering trust between patients and care coordinator.
- Used EPIC to document patient information, progress notes, and treatment plans.
- Established and maintained effective communication with staff, physicians and other departments to promote high quality patient care.
Patient Service Account Representative
Aurora Psychiatric Hospital
2020.08 - Current
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
Clinical Referral Specialist
Aurora Psychiatric Hospital
2022.09 - 2024.04
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Promoted clear communication between primary care providers and specialists through detailed documentation and follow-up calls.
- Coordinated with medical staff and patients to find cost-effective options for services.
- Scheduled appointments with specialists on behalf of clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
Education
Bachelor's - General Business
University Of Wisconsin-Whitewater
Whitewater, WI12.2023
Skills
- Crisis Management
- Remote Support
- Administrative Support
- Strong Multitasking
- Mental health awareness
- Strong Adaptability
- Excellent Communication
- Task Prioritization
- Fast Learner
- Problem-solving abilities
- Microsoft Applications
- Self Motivation
Additional Information
I graduated with a business major, with a strong background in healthcare. I am dedicated to ongoing learning and have a passion for supporting others. I am a fast-learner that advances quickly within roles, and I am looking forward to advancing my skills and opportunities.
Timeline
Behavioral Health Coordinator
Advocate Aurora Health Care
2024.04 - Current
Clinical Referral Specialist
Aurora Psychiatric Hospital
2022.09 - 2024.04
Patient Service Account Representative
Aurora Psychiatric Hospital
2020.08 - Current
Bachelor's - General Business
University Of Wisconsin-Whitewater
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