Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

HEATHER SUIRE

Kemp

Summary

Knowledgeable Customer Service Consultant experienced serving customers' needs and cross-selling company offerings. Offer exceptional support by staying current on company policies and asking targeted questions to quickly get to root of issues. Successful at consistently exceeding performance targets. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking ability. Innovative, forward-thinking Human Resources Generalist with experience in the areas of performance management, benefits administration, hiring, employment law, and compensation and wage structure. Success developing and executing new hire orientations, maintaining employee databases and human resource information systems, and investigating employee grievances and providing appropriate resolutions. Dedicated and motivated to join a reputable, growth-oriented company as a human resources directories. Committed to maintaining professional relationships to increase profitability and drive business results.

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales Associate

Globe Life Liberty National
06.2025 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.

Human Resource Specialist

O'Reilly Auto Parts
12.2022 - Current
  • Advise management on organizing, preparing, or implementing recruiting or retention programs.
  • Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals.
  • Maintain and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.
  • Conduct reference or background checks on job applicants.
  • Contact job applicants to inform them of the status of their applications.
  • Prepare or maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software.
  • Hire employees and process hiring-related paperwork.
  • Schedule or conduct new employee orientations.
  • Schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees.
  • Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.
  • Interpret and explain human resources policies, procedures, laws, standards, or regulations.
  • Interview job applicants to obtain information on work history, training, education, or job skills.
  • Review employment applications and job orders to match applicants with job requirements.

Customer Service Counter Person

O'Reilly Auto Parts
12.2014 - 12.2022
  • Examine shipment contents and compare with records such as manifest invoices or orders to verify accuracy.
  • File manifest and driver logs.
  • Receive and pull inventory.
  • Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
  • Communicated with management about trends in customer calls to help team efficiency and success.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise sales current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.
  • Communicated with vendors regarding backorder availability future inventory and special orders.
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
  • Managed employee training of all new recruits over a 3 year period offered continuous advice guidance and mentorship on duties and practices.
  • Administered stationary and all supplies stock control for department.
  • Excellent attention to detail in record keeping and vehicle maintenance.

Education

G.E.D -

Eastfield College
Mesquite, TX
01.2017

Skills

  • Administrative Expert
  • Communication Expert
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building

Certification

Licensed Notary

LANGUAGES

English

Timeline

Sales Associate

Globe Life Liberty National
06.2025 - Current

Human Resource Specialist

O'Reilly Auto Parts
12.2022 - Current

Customer Service Counter Person

O'Reilly Auto Parts
12.2014 - 12.2022

G.E.D -

Eastfield College

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