Summary
Overview
Work History
Education
Skills
Timeline
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Heather Sullivan

Flower Mound,TX

Summary

Highly motivated professional with 25 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative, inventory and sales. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed goals.

Overview

25
25
years of professional experience

Work History

General Manager

Club Pilates
09.2022 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, and schedules.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Coordinated daily studio operations, including scheduling, staff management and customer service.
  • Supervised studio staff for timely, accurate and high-quality task completion.
  • Implemented marketing strategies to promote studio to potential clients.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Owner

Hepburn Boutique
09.2011 - 08.2022
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Oversaw merchandising strategies to effectively showcase products with eye-catching displays.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Showed associates how to improve customer interactions and increase sales with successful communication and consultative strategies.
  • Arranged special marketing initiatives and in-store promotions

Owner

Haley's Cottage
11.1998 - 03.2021
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Designed business plan to define concept, short-term and long-term goals and strategies.
  • Researched trends and current innovations to determine competition and develop competitive pricing points.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Education

Eastlake High School
Sammamish, WA
06.1995

Skills

  • Business Growth and Retention
  • Financial Management
  • POS Inventory System Operation
  • Strategic Planning
  • Employee Performance Management
  • Fashion Events
  • Materials Planning and Logistics
  • Hiring and Onboarding
  • Customer Satisfaction
  • Industry Trends

Timeline

General Manager

Club Pilates
09.2022 - Current

Owner

Hepburn Boutique
09.2011 - 08.2022

Owner

Haley's Cottage
11.1998 - 03.2021

Eastlake High School

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Heather Sullivan