Heather Sullivan
Summary
Driven Administrative Coordinator and Executive Assistant with a proven track record at Basalite Building Products and Screen Solutions International LLC. Expert in administrative support and fostering strong relationships, demonstrating exceptional information confidentiality and office management skills. Driven and resourceful administrative professional with 12+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Service Master Cleaning
03.2024 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Enhanced cash flow by efficiently managing accounts receivable and ensuring prompt payment from customers.
- Streamlined invoice processing for timely payments, reducing the overall outstanding balance of accounts payable.
Executive Assistant
Basalite Building Products
07.2023 - 01.2024
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group for group of 150+ individuals.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Updated and maintained confidential databases and records.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Volunteered to help with special projects of varying degrees of complexity.
Chief Operating Officer
Screen Solutions International LLC
04.2011 - 06.2023
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Streamlined operations by implementing efficient processes and systems, leading to increased productivity and cost savings.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
- Developed and implemented recommendations for service improvement.
- Enhanced company reputation by establishing strong relationships with clients, partners, and stakeholders.
- Managed crisis response to minimize potential negative impacts on company.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Education
High School Diploma -
El Camino Fundamental High School
Sacramento, CA06.2005
Skills
- Administrative Support
- Presentation Preparation
- Excellent Communication
- Customer Service Experience
- Data Entry and Record Keeping
- Information Confidentiality
- Schedule Management
- Travel Coordination
- Planning and Execution
- Computer literate
- Correspondence Management
- Microsoft PowerPoint, Excel, and Word
Timeline
Administrative Assistant
Service Master Cleaning
03.2024 - Current
Executive Assistant
Basalite Building Products
07.2023 - 01.2024
Chief Operating Officer
Screen Solutions International LLC
04.2011 - 06.2023
High School Diploma -
El Camino Fundamental High School
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