Heather Sullivan
Torrance,CA
Summary
With a proven track record at PATH and Community Child's Inc, I excel in utilizing active listening and data analysis to improve client outcomes. Leveraging interpersonal communication and analytical skills, I've successfully implemented tailored interventions, enhancing self-sufficiency and establishing strong community partnerships. My approach is characterized by a deep commitment to ethical conduct and adaptability. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
year of professional experience
Work History
Case Manager Intern
Community Child's Inc
Torrance
05.2024 - Current
- Participated in weekly team meetings to review cases and develop treatment plans.
- Provided emotional support to clients who are struggling with mental health issues.
- Attended trainings related to best practices in case management.
- Provided referrals for additional services when appropriate.
- Conducted assessments of client needs, strengths, and risk factors.
- Created reports summarizing the outcomes of each case plan.
- Performed assessments to determine individual limitations and strengths.
- Greeted and registered clients upon arrival at the food bank.
- Organized and distributed food packages according to client needs.
- Provided assistance with loading and unloading of food donations as needed.
- Helped maintain accurate records of client visits and donations received.
- Boxed family-sized boxes of groceries for distribution to families in need.
- Prepared patients for self-management and decision-making responsibilities.
- Maintained accurate records and documented client data in company databases.
Case Manager Intern
PATH
Los Angeles
02.2024 - 05.2024
- Created detailed reports based on client outcomes after receiving services
- Utilized active listening skills to assess client needs and identify appropriate resources
- Assisted clients in developing self-sufficiency through job readiness training and career planning
- Implemented evidence-based interventions tailored to meet the unique needs of each client
- Demonstrated ability to develop and maintain effective relationships with clients, families, and community partners
- Actively participated in team meetings to discuss best practices for delivering quality care
- Adhered to ethical standards when dealing with confidential matters involving clients' health or financial status
- Attended group meetings to provide information on agency services, requirements, and procedures
- Oversaw day-to-day group activities of residents in institution.
Education
Bachelor of Arts (B.A.) in Human Services Candidate -
Cal State, Dominguez Hills
Carson, CA12.2024
Associate in Arts (A.A.) in General Studies -
El Camino College
Torrance, CA06.2022
Skills
- Active listening
- Attention to detail
- Analytical mindset
- Case Documentation
- Interpersonal Communication
- Problem Solving Aptitude
- Networking and Outreach
- Adaptability and Flexibility
- Empathy and Compassion
- Organizational Abilities
- Ethical Conduct Awareness
- Multitasking Capabilities
- Conflict Resolution Strategies
- Cross-Cultural Sensitivity
- Data Analysis Proficiency
- Implementing Client Care Plans
- Relationship Building
- Maintaining Client Records
- Money Management Assistance
- Decision-Making
- Data Entry Software
Personal Information
Title: Case Manager Intern
References
References available upon request
Timeline
Case Manager Intern
Community Child's Inc
05.2024 - Current
Case Manager Intern
PATH
02.2024 - 05.2024
Bachelor of Arts (B.A.) in Human Services Candidate -
Cal State, Dominguez Hills
Associate in Arts (A.A.) in General Studies -
El Camino College
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