Heather L Sund

• Manage the daily operations of the Upper School Principal's office
• Provide daily support to teaching staff
• Remain positive and effective, in a sometimes chaotic environment with numerous interruptions
• Manage and track the purchasing of all curriculum using school district funds
• Assist in managing various large school events
• Coordinate and schedule meetings, prepare agendas, and create minutes containing pertinent information to disseminate to staff
• Enter and track all purchase requisitions for upper school staff, including classroom and office supplies, training, memberships, licenses, etc.
• Manage the substitute teacher process, including filling sub positions and assisting them when on campus
• Liaison for the upper school administrative team, including collaborating with the team in any way needed

• Help manage daily office operations
• Maintain business records with accuracy
• Provided excellent customer service - including addressing customer inquiries over the phone or email, fulfilling customer product orders, professionally resolved any customer issues that arose, and provided detailed information on all products available for purchase
• Organized, maintained, and entered all monthly business expenses and mileage for tax purposes
• Created tools for marketing products
• Created and implemented process improvements as needed
• Managed business website contents
• Proficient use of PC including Word, Publisher, Outlook, social media, etc.

Initially hired as an Office Assistant where my duties included: managing the front receptionist area, greeting incoming customers, providing friendly knowledgeable customer assistance, and providing administrative support to management.

Promoted to Human Resources Assistant in February of 1994, where my duties included:

• Assisting with payroll and employee benefits
• Recruiting new hires
• Performed initial interviews, background checks and reference checks
• Assisted management as needed
• Created and implemented an employee manual