Heather Swanson
Eureka,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
HCA
Visiting Angels Home Care
Eureka, CA
12.2018 - Current
- Completed day-to-day duties accurately and efficiently.
- Identified needs of clients promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high client satisfaction by resolving problems with knowledgeable and friendly service.
- Approached clients and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded clients satisfaction by finding creative solutions to problems.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Site Manager
Rainbow Self Storage
Eureka, California
08.2008 - 10.2011
- Managed daily operations of storage facility and ensured compliance with safety regulations.
- Conducted regular inspections of storage units and property for cleanliness and organization.
- Implemented inventory tracking systems to manage available storage space effectively.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Established policies, procedures and guidelines for the operation of the site.
- Responded promptly to customer inquiries or complaints.
- Ensured compliance with safety protocols, regulations and standards.
- Performed inspections of the facility on a regular basis to ensure security measures were followed.
- Performed routine audits to maintain inventories, supplies and equipment.
- Ensured compliance with local, state, and federal regulations, preventing legal issues.
Office Manager/Owner/Operator
H&H Lawn Service
- Managed daily office operations and maintained efficient workflow at H&H Lawn Service.
- Coordinated schedules and appointments for team members and clients effectively.
- Handled customer inquiries and provided exceptional service to clients daily.
- Implemented organization systems for documents, enhancing overall office efficiency.
- Maintained filing system for records, correspondence and other documents.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Education
Live Oak
Morgan Hill, CASkills
- Patient care
- Product knowledge
- Data analysis
- System troubleshooting
- Technical documentation
Certification
- Mental Health in Older Adults
- Infection Control, Infection Diseases & Bloodborne Pathogens
- Client Rights - What Caregivers Need to Know
- Elder Abuse and Neglect
Timeline
HCA
Visiting Angels Home Care
12.2018 - Current
Site Manager
Rainbow Self Storage
08.2008 - 10.2011
Office Manager/Owner/Operator
H&H Lawn Service
Live Oak