Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Swartzel

Lowville

Summary

Dynamic food service leader with a proven track record at Sliders Food Mart, excelling in cost control and customer service. Expert in menu development and staff motivation, achieving high satisfaction ratings while managing inventory and reducing waste. Committed to food safety management and enhancing operational efficiency through strategic planning.

Overview

24
24
years of professional experience

Work History

Director Of Food Service

Sliders Food Mart
07.2017 - Current
  • Tracked food production levels, meal counts, and supply costs.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Oversaw training of more than 50 team members.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Social media posting, including photos, and other ways of capturing our audiences attention.
  • Menu analysis with labor costs to ensure maximum profit margin.

Deli Manager

Nice N Easy Grocery Shoppes
01.2002 - 07.2017
  • Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
  • Set schedules for 15 staff members by planning and designating shifts and hours.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Managed supply chain functions for deli supplies, ingredients and merchandise.
  • Inventoried food products and associated materials on weekly basis.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Controlled inventory costs by carefully managing portion control and reducing waste.

Education

High School Diploma -

Lowville Academy Central School
Lowville, NY
06-2003

Skills

  • Purchasing
  • Cost controls
  • Customer service
  • Allergy awareness
  • Food safety management
  • Sanitation standards
  • Waste reduction
  • Sales planning
  • Staff motivation
  • Operations management
  • Team development
  • Menu development
  • Price negotiation

Timeline

Director Of Food Service

Sliders Food Mart
07.2017 - Current

Deli Manager

Nice N Easy Grocery Shoppes
01.2002 - 07.2017

High School Diploma -

Lowville Academy Central School

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