Heather Swayze
Wyandotte
Summary
Versatile professional with a proven track record at Ramsey's Coney Island, excelling in customer service and team leading. Demonstrated expertise in improving operational efficiency and enhancing customer loyalty through meticulous attention to detail and effective communication. Skilled in Word, Excell, QuickBooks and well versed in many other programs.
Overview
28
28
years of professional experience
Work History
Manager
Ramsey's Coney Island
09.2009 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Handled customer complaints professionally and to promote long-term loyalty and a positive atmosphere.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Designed, printed , and laminated menus.
- Programmed and maintained pos system.
Accountant/Administrative Bookkeeper
Glen Alan Construction
03.2002 - 09.2009
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Established QuickBooks accounting system to reflect accurate financial records.
- Completed tax forms in compliance with legal regulations.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
Legal Assistant
Wallace Winters, Attorney at Law
02.1997 - 10.2004
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Reduced errors in court filings by meticulously proofreading documents for accuracy before submission.
- Produced legal documents such as briefs, pleadings and appeals.
- Revised and finalized letters, briefs, and memos.
Education
High School Diploma -
Taylor Center High School
Taylor, MI06-1996
Skills
- Customer service
- Team leadership
- Time management
- Documentation and reporting
- Relationship building
- Attention to detail
Timeline
Manager
Ramsey's Coney Island
09.2009 - Current
Accountant/Administrative Bookkeeper
Glen Alan Construction
03.2002 - 09.2009
Legal Assistant
Wallace Winters, Attorney at Law
02.1997 - 10.2004
High School Diploma -
Taylor Center High School
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