Heather Sweat
Jefferson,GA
Summary
I am an organized, efficient, and hard-working person who is willing to accept new ideas and put them into practice effectively. I have over 17 years in the Office Administration and Customer Service field.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Service Coordinator / Inside Sales
Rohm Products of America
03.2021 - Current
- Enter incoming purchase orders
- Generate spare parts and repair quotes
- Generate invoices
- Create RMA for incoming repairs, warranty claims and returns
- Coordinate and Schedule Service Installs
- Incoming and outgoing correspondence.
Office Administrator / Inside Sales
Rohm Products of America
01.2018 - 01.2021
- Enter incoming Purchase orders
- Generate quotes for customers and outside sales team
- Incoming and outgoing correspondence
- Generate invoices
- Assist Office Manager with tasks that include, but not limited to: Scanning and attaching documents, creating new customer accounts, rectifying credit card statements and employee reimbursements.
Estimating Administrator
RG Williams Construction Inc
01.2012 - 01.2018
- Assisted in all estimating and bidding activities, contractor accounts, billable and non-billable activities and helped ensure the client’s needs are met safely and IAW the contract
- Promotes a “safety-first, people always” culture through continuous safe work practices, timely training, accountability, as well as delivering rewards and acknowledgements to promote continuous safe behavior and maximize efficient productivity
- Planned, coordinated, and directed office scheduling, meetings, trade shows and other activities to promote corporate and production requirements
- Prepared detailed pre-qualification packages for potential clients and annual packages for current clients
- Coordinate with Project Manager to provide continuous administrative improvement to advance quality standards, and further improve the company & client partnership
- Updated and streamlined project documentation, commercial bid documents, contracts, etc, in the review and/or approval process of the project
- Created purchase orders for projects and assisted management with buyout activities.
Administrative Assistant & Notary
RG Williams Construction Inc
01.2007 - 01.2012
- Coordinated client visits, office team events, conferences, and project kickoffs
- Provided Quality Control and Supervision of all incoming and outgoing company correspondence
- Managed all social media accounts increasing sales, quality assurance and new contracts due community awareness of the services offered
- Provided logistics management and billing quality control for all contract accounts
- Tracked and maintained all insurance certificates and W-9’s for subcontractors for each project
- Managed the acquisition and organization of all necessary documents at the conclusion of each project and in preparing project closeout logs
- Provided Notary services as needed to assist in project completion
- Compiled and distributed employee Policy and Procedure Manual., Assisted to train and certified new and current Superintendents in OSHA compliance and RG Williams’ policies.
Site Director
ABC Child Development & Learning Center
01.2004 - 01.2007
- Managed employee qualifications
- Promoted new enrollments
- Supervised daily attendance and safety of all personnel
- Managed employee and site safety records
- Supervised logistics and supplies needed to keep the facility operating in a healthy manner
- Managed billing records ensuring all employee, client and contractor payable accounts were accurate and up to date
- Updated and maintained client files ensuring all events of concern were properly handled
- Recruit, hire, train, schedule and supervise all staff.
Production Manager
Galligent Studios Inc.
01.1999 - 01.2004
- Oversaw the production and shipment of all orders
- Researched and designed (R&D) new jewelry designs
- Assisted in the creation of approved jewelry designs
- Promoted and attended jewelry trade shows advocating company awareness
- Maintained company’s social media websites to further promote company awareness and capitalize on opportunities.
Education
Skills
Service Coordination
Quotes
Purchase Orders
Planning and Scheduling
Customer Service
Estimates and Proposals
MS Office
ACT
SAP
Sitebuilder
Certification
- Notary Public (expired will reinstate if needed)
- MS Office (Excel/Outlook/ /Word)
- ACT
- Yahoo Sitebuilder
- SAP
Timeline
Service Coordinator / Inside Sales
Rohm Products of America
03.2021 - Current
Office Administrator / Inside Sales
Rohm Products of America
01.2018 - 01.2021
Estimating Administrator
RG Williams Construction Inc
01.2012 - 01.2018
Administrative Assistant & Notary
RG Williams Construction Inc
01.2007 - 01.2012
Site Director
ABC Child Development & Learning Center
01.2004 - 01.2007
Production Manager
Galligent Studios Inc.
01.1999 - 01.2004
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