Heather Sweat

Work History

Rohm Products of America

03.2021 - 07.2025

Generate spare parts and repair quotes.
Processed incoming purchase orders.
Generate and electronically send invoices to customers.
Create RMA for incoming repairs, warranty claims and returns.
Received and logged in all incoming repairs
Coordinated and Scheduled Service Install Trips.
Incoming and outgoing correspondence.
Generated detailed reports detailing the evaluation of repairs and warranty claims and the recommendation set forth by the Service Engineer.
Served as a primary point of contact for customers, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Weekly Service Meeting via Teams with Germany to go over warranty / repair issues.
Made outbound calls to customers to follow up on quotations to update Zanver Report.
Building and maintaining relationships with customers, understanding their needs, and providing solutions.
Worked effectively in fast-paced environments.
Created new customer accounts and ran D & B reports to determine credit limit.
Electronically deposited checks through Remote Deposit Capture scanner.
Block and unblock accounts due to overdue payments and / or missing or expired sales tax exempt certificates.

Rohm Products of America

10.2018 - 03.2021

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Processed incoming Purchase orders.
Generated quotes for customers and outside sales team.
Incoming and outgoing correspondence.
Prepared and mailed / emailed invoices to customers.
Assist Office Manager with tasks that include, but not limited to: Scanning and attaching AR/AP documents, creating new customer accounts, rectifying credit card statements and employee reimbursements.
Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception / administrative duties.
Made outbound calls to customers to follow up on quotations and update Zanver Report.

RG Williams Construction Inc

01.2011 - 10.2018

Assisted in all estimating and bidding activities.
Prepared detailed pre-qualification packages for potential clients and annual packages for current clients
Coordinate with Project Manager to provide continuous administrative improvement to advance quality standards, and further improve the company & client partnership
Updated and streamlined project documentation, commercial bid documents, contracts, etc, in the review and/or approval process of the project to all plan rooms and company website.
Created purchase orders for projects and assisted management with buyout activities.
Gathered cost and material data for accurate and up-to-date information on material and labor costs.
Attended weekly Bid / Project Meetings.
Prepared all Government Bid Proposals ahead of time that were to be dropped off or for open bidding.

RG Williams Construction Inc

08.2007 - 01.2011

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Provided Quality Control and Supervision of all incoming and outgoing company correspondence
Managed all social media accounts.
Coordinated travel arrangements and lodging for Superintendents.
Reconciled monthly credit card statements and expense reimbursements.
Tracked and maintained all insurance certificates and W-9’s for subcontractors for each project
Managed the acquisition and organization of all necessary documents at the conclusion of each project and in preparing project closeout logs.
Provided Notary services as needed to assist in project completion.
Compiled and distributed Employee Policy and Procedure Manual., Assisted to train and certified new and current Superintendents in OSHA compliance and RG Williams’ policies.
Monitored office supplies inventory, ensuring availability of essential items without overstocking.

ABC Child Development & Learning Center

01.2004 - 07.2007

Ensured safety of children by enforcing strict health and safety guidelines in compliance with state regulations.
Managed the enrollment process for new families, ensure all necessary documentation was collected.
Supervised daily attendance and safety of all personnel.
Managed employee and site safety records.
Ordered supplies as needed to keep the facility operating in a healthy manner as well as curriculum for the classrooms to promote learning.
Managed billing records ensuring all employee, client and contractor payable accounts were accurate and up to date.
Updated and maintained client files ensuring all events of concern were properly handled.
Recruit, hire, train, schedule and supervise all staff as well as resolve any conflicts and administer corrective action if any should arise.

Galligent Studios Inc.

01.1999 - 01.2004

Oversaw the production and shipment of all orders
Researched and designed (R&D) new jewelry designs
Assisted in the creation of approved jewelry designs
Promoted and attended jewelry trade shows advocating company awareness
Maintained company’s website and eBay Store to further promote company awareness and capitalize on opportunities.
Processed and tracked orders and shipments to verify accurate and on-time delivery of products.