Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Sweeney

New Berlin

Summary

Proven customer service expert with a history of enhancing customer satisfaction at Dollar General. Leveraged strong work ethic and integrity to mentor new staff, improving team performance. Skilled in accurate cash handling and fostering customer loyalty through exceptional assistance and empathy. Achieved notable repeat business growth by prioritizing customer needs and efficient problem resolution.

Overview

26
26
years of professional experience

Work History

Cashier/Customer Service Representative

Dollar General
12.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Seafood Customer Service

Food Lion
07.2024 - 11.2024
  • Assisted customers with product inquiries, guiding them to make informed purchasing decisions.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Adapted quickly to changing inventory or menu items as needed without sacrificing consistency in customer experience.
  • Resolved customer complaints professionally, leading to improved customer relations and satisfaction.
  • Delivered exceptional service with a friendly and approachable demeanor, resulting in repeat business.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Front Desk Receptionist

Andy's Auto Electric
04.2024 - 08.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Front Desk Receptionist

American Mobile Dental Office
07.2023 - 04.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed data entry and filing to keep records updated for easy retrieval.

Cashier/Customer Service Representative Key Holder

Dollar General
11.2022 - 05.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Front End Customer Service Associate

Walmart
12.2021 - 09.2022
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Managed returns and exchanges, maintaining professionalism while adhering to company policies.
  • Participated in special events or sales promotions within the store, supporting marketing efforts aimed at driving revenue growth.
  • Kept inventory well-stocked at the front end displays, making it easy for customers to find popular items quickly.
  • Improved overall efficiency of the front end by suggesting process improvements to management.
  • Developed strong relationships with customers through active listening, empathy, and understanding their needs.
  • Handled high-volume cash transactions accurately, ensuring proper handling of both cash and credit payments.

Early Education Daycare

North Harrison Co R-3 Sch Dist
05.2021 - 12.2021
  • Organized engaging field trips that complemented curriculum objectives while providing memorable learning experiences outside the traditional classroom setting.
  • Led professional development workshops for fellow educators on topics such as inclusive teaching practices, instructional technology tools, and early literacy strategies.
  • Participated actively in staff meetings, contributing valuable insight into improving overall school policies, curricula planning, and teaching methodologies.
  • Mentored new teachers for successful integration into the school culture and effective classroom management strategies.
  • Implemented differentiated instruction techniques to accommodate various learning styles and ensure all students had equal opportunities for success.
  • Promoted positive behavior among students by establishing clear expectations and consistently enforcing classroom rules and consequences.

Packer

Missouri Egg
08.2020 - 05.2021
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.

Shipper/Picker/Packer/Fork Lift Operator

ACCO Brands
06.2002 - 05.2019
  • Picked orders, scanned products and packed boxes.
  • Checked shipments against paperwork and signed documents.
  • Assisted in maintaining a safe working environment by following established workplace safety guidelines.
  • Developed strong relationships with carriers, leading to improved communication and more efficient problem-solving capabilities.
  • Handled international shipments, ensuring proper customs documentation was completed accurately and promptly.
  • Processed and restocked returns.
  • Maximized warehouse space utilization through strategic pallet stacking techniques and optimized storage layouts.
  • Coordinated storage locations and product movements.
  • Scheduled pickups and deliveries to maintain smooth operations.
  • Conducted regular inventory audits to minimize discrepancies between actual stock levels and system records.
  • Collaborated with other departments on supply and quality issues.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Printed labels, packaged boxes, and loaded into outbound containers.

Cashier/Night Closing Manager

Great American
10.1998 - 06.2002
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Associate of Science - Early Childhood Education

Post University
Waterbury, CT
06-2023

High School Diploma -

Saint Anne Institute
Albany, NY
06-1993

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy

Timeline

Cashier/Customer Service Representative

Dollar General
12.2024 - Current

Seafood Customer Service

Food Lion
07.2024 - 11.2024

Front Desk Receptionist

Andy's Auto Electric
04.2024 - 08.2024

Front Desk Receptionist

American Mobile Dental Office
07.2023 - 04.2024

Cashier/Customer Service Representative Key Holder

Dollar General
11.2022 - 05.2023

Front End Customer Service Associate

Walmart
12.2021 - 09.2022

Early Education Daycare

North Harrison Co R-3 Sch Dist
05.2021 - 12.2021

Packer

Missouri Egg
08.2020 - 05.2021

Shipper/Picker/Packer/Fork Lift Operator

ACCO Brands
06.2002 - 05.2019

Cashier/Night Closing Manager

Great American
10.1998 - 06.2002

Associate of Science - Early Childhood Education

Post University

High School Diploma -

Saint Anne Institute

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Heather Sweeney