Heather Sweeney
Amelia
Summary
Results-driven operations leader with extensive experience in enhancing efficiency and quality through strategic project coordination and process optimization. Successfully managed diverse teams to implement innovative solutions, improve customer satisfaction, and achieve operational excellence in fast-paced environments. Expertise in analyzing data trends to inform decision-making and drive continuous improvement initiatives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sr Operations Engineer
GE Aerospace
Cincinnati
11.2025 - Current
- Led cross-functional teams to optimize aerospace manufacturing processes.
- Streamlined workflows by integrating engineering tools and technologies to enhance operational efficiency.
- Identified and implemented process optimization opportunities through automation and reduction of manual activities.
- Developed and implemented operational protocols for compliance and safety standards.
- Coordinated project timelines to ensure on-time delivery of engineering initiatives.
- Managed resource allocation for various engineering projects at GE Aerospace.
- Managed multiple projects simultaneously while monitoring progress against established deadlines.
- Collected, analyzed, and summarized engineering and operating trends and data.
Digital Technology Operations Manager
GE Aerospace
07.2023 - 11.2025
- Coordinated cross-functional teams to streamline production processes and enhance quality outcomes.
- Analyzed operational data to identify trends and recommend process improvements.
- Managed daily operations to optimize workflow and allocate resources effectively.
- Collaborated with engineering teams to integrate new technologies into operations.
- Monitored and improved efficiency of processes and customer service to support team performance.
- Developed training programs for new staff to enhance operational skills and knowledge.
- Facilitated regular team meetings to discuss objectives, challenges, and solutions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
Associate NetSuite Managed Services Consultant
SquareWorks Consulting - NetSuite Partner
10.2022 - 07.2023
- Collaborated with clients to identify business needs and recommend tailored solutions.
- Guided clients in resolving inquiries with tailored NetSuite solutions.
- Updated knowledge of NetSuite features and industry trends to inform client recommendations.
- Documented service processes and client interactions to enhance clarity and consistency.
Operations Manager
NTT DATA Business Solutions - US
09.2021 - 10.2022
- Grew SAP Managed Services line of business through strategic management and development.
- Manage and operate the AWS and Azure operations for the business. Clear understanding of partner incentives, alliance certifications, funding, sales, and metrics.
- Leading cross functional consulting teams. Knowledge and leadership of the managed services operations.
- Knowledge and leadership of Managed Services analytics, SLAs, onboarding, offboarding, monthly financial reconciliation, customer conflict resolution, and financial forecasting.
- Enhanced customer relations for Managed Services teams, fostering stronger client partnerships.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Monitored progress by establishing plans and budgets, measuring results to ensure operational effectiveness.
Operations Coordinator
NTT DATA Business Solutions - US
07.2019 - 09.2021
- Supported internal managed services operations and developed processes to enhance customer lifecycle management. Collaborated with managed services and cloud teams to ensure accurate contract setup and invoicing. Assisted with month-end financial close, time entry for subcontractors, and customer billing. Managed SharePoint data for cloud operations and utilized AWS, Azure, and Microsoft portals for public cloud customer invoicing and data analytics.
- Developed and maintained operational procedures for efficient workflow management.
- Coordinated cross-functional team meetings to align on project objectives and deliverables.
- Facilitated vendor management to ensure timely procurement of materials and services, contributing to uninterrupted operational flow.
Managed Care Contract Administrator
Mercy Health
10.2017 - 06.2019
- Provided technical assistance and support for managed care contracting and payer enrollment activities. Maintained database of contractual terms, provisions, and renewal dates. Managed projects and coordinated with department representatives to identify and resolve contractual issues, communicating resolutions with organizational departments and payers.
- Led contract negotiations for healthcare services and vendor agreements, ensuring alignment with organizational goals.
- Reviewed and analyzed contract terms to ensure compliance with regulations.
- Coordinated with legal teams to resolve contract-related issues and ensure compliance with regulations.
Health and Wellness Center Manager
Xavier University
07.2014 - 10.2017
- Collaborate with department directors to monitor and maintain accurate records of all income and expenses in the facility accounts. Monitor and oversee the non-clinical related operations of the health and wellness center. Administer the student health insurance program. Maintain and manage patient management system (EHR). Manage and administer the overall general office duties. Manage and administer the student health insurance plan for the university. Manage the health center budget and finances and financial budget.
- Managed daily operations of student support services, enhancing student experience and access to resources.
- Developed training programs for staff to enhance service delivery and efficiency.
- Coordinated events and workshops that increased student engagement and awareness of available resources.
Medical Practice Manager
TriHealth
11.2012 - 07.2014
- Planned, organized, directed, and staffed the office of a physician practice, facilitating communication among physician, office staff, and directors to ensure efficient operations and quality patient service.
- Coordinated daily operations across multiple medical offices in healthcare network, enhancing operational consistency and patient experience.
- Managed scheduling and staff assignments for optimal patient flow and care.
- Oversaw compliance with healthcare regulations and internal policies, ensuring adherence and minimizing risk within the practice.
Education
Master of Business Administration - MBA -
Tiffin University
Tiffin, OH01-2015
Bachelor of Arts - Business Administration
University of Phoenix
Remote04-2013
High School Diploma -
Archbishop McNicholas High School
Cincinnati04-2004
Skills
- Project coordination
- Capacity Planning
- Process optimization
- Data analysis
- ITIL processes
- Root-cause analysis
- Value stream mapping
- Operational analysis
- Performance optimization
- Quality improvement
- Workflow efficiency
- Cross-functional collaboration
- Strategic planning
- Strategic Thinking
- Team leadership
- Problem solving
- Effective communication
- Customer relationship management
Certification
- Humble Inquiry: The Gentle Art of Asking Instead of Telling
- Leading Inclusive Teams
- 15 Secrets Successful People Know about Time Management (getAbstract Summary)
- Finance and Accounting Tips
- Think Like an Airline
- Problem Solving Analysis
- At Point Problem Solving
- Lean Events
Personal Information
Title: Sr Operations Engineer
Timeline
Sr Operations Engineer
GE Aerospace
11.2025 - Current
Digital Technology Operations Manager
GE Aerospace
07.2023 - 11.2025
Associate NetSuite Managed Services Consultant
SquareWorks Consulting - NetSuite Partner
10.2022 - 07.2023
Operations Manager
NTT DATA Business Solutions - US
09.2021 - 10.2022
Operations Coordinator
NTT DATA Business Solutions - US
07.2019 - 09.2021
Managed Care Contract Administrator
Mercy Health
10.2017 - 06.2019
Health and Wellness Center Manager
Xavier University
07.2014 - 10.2017
Medical Practice Manager
TriHealth
11.2012 - 07.2014
Master of Business Administration - MBA -
Tiffin University
Bachelor of Arts - Business Administration
University of Phoenix
High School Diploma -
Archbishop McNicholas High School