Heather Sykes

Directed operations for nine adult family homes, serving fifty-four residents, and supervising twenty-seven staff. Ensured compliance, financial stability, and high resident satisfaction.
• Oversaw payroll, budgeting, purchasing, and vendor management across all homes.
Recruited, trained, and supervised caregiving staff; improved retention, and performance.
Partnered with residents and families to resolve concerns and maintain strong relationships.
• Provided direct support to residents with dementia and Alzheimer’s in memory care.

• Managed incoming calls and directed inquiries to appropriate staff members.
• Scheduled appointments and coordinated meetings for team members and clients.
• Completed day-to-day duties accurately and efficiently.
• Overseeing inventory by tracking office supplies, and placing orders.

• Delivered compassionate care and assistance to four clients in their homes, supporting daily activities and personal needs.

• Monitored health conditions, provided medication reminders, and ensured safety in home environments.
• Built strong, trusting relationships with clients and families while respecting individual preferences and dignity.
• Assisted with mobility, hygiene, and companionship, improving the quality of life for residents.