Overview
Work History
Education
Skills
Timeline
Generic

Heather Szpara

Buffalo,NY

Overview

24
24
years of professional experience

Work History

BATCH MANAGER AND ASSISTANT VICE PRESIDENT

EMPIRE VERIFICATION SERVICES
06.2021 - Current
  • Receive Hit Return on Verification of Employment of clients requested, import into Microsoft Access and export to database
  • Processed all incoming and outgoing mail, stock room deliveries performing accuracy audits time and date stamping on incoming orders and products are received, while multitasking call center assisting all incoming calls and walk ins
  • Performed new hiring enrollment paperwork, onboard training and became mentor for new hires and counseling
  • Scheduling time off requests, payroll, termination process while maintained confidential employee records
  • Process recalls from all customers and import into shared database into Empires Verification base system correctly
  • Process all new VPOE from clients, verify files are in correct format, import new files into Main menu, run Archives system
  • Reconciled balances of accounts and general ledger balances, while mitigate losses /Performed daily bank deposits maintain cost accounts and inventory records /orders
  • Maintain Monthly Bank Tracker and monitor all bank files and format correctly from client to vendor file share system
  • Prepare bank result files from Vendor to Client and drop into server ensuring correct format for each file.

LEAD CONCIERGE/ MARKETING COORDINATOR

EMBARK AT ORCHARD GLEN
09.2013 - 05.2021
  • Accurately managed all resident and employee information within organizational database, including emergency procedures, property maintenance, dining services and life enrichment daily activities for residents
  • Assisted in improving occupancy and enhance resident and community involvement relations
  • Provide, train and model exceptional Service Excellence to all coworkers, employees, vendors, and guests
  • Compliance with daily tours, audit protocols, safety, opening & closing operations, and security procedures
  • Responsible for orientation, training, mentoring, and supervision of entire staff ensuring clients demands are met.

EXECUTIVE ASSISTANT TO CEO

FLASHPOINT CORPORATION
04.2007 - 12.2008
  • Manage relationships with key customers and partners, including submitting payments, processing invoices, handling customer issues, and adhering to company policies and accounting procedures.
  • Mailroom machine processing and inspections dept- processed daily inbound and outbound mail and postage
  • Handled interviews, hiring, training, and coaching while coordinating sales/ promotional activities
  • Winner of numerous Sales and Customer service awards for going above and beyond the job description
  • Demonstrated ability to work under pressure, meet deadlines, and adapt to daily change to routine quickly
  • Increased sales & conducted daily meetings by upselling and familiarizing staff with new promotions and sales tips.
  • Responsible for orientation, training, mentoring, and supervision of the entire staff, ensuring sales goals are met
  • Brainstormed to develop new ideas and forward-thinking promotions to enhance the company's marketing presence
  • Scheduled CEO’s daily calendar and assisted in management duties- hiring, coaching, mentoring, etc
  • Managed travel itinerary to various locations around the USA to coordinate marketing events to boost sales
  • Prepared and made bank deposits and checks against bank statements along with wire and ach transfers to be accurate.
  • Conducted and analyzed weekly, monthly, employee and branch goals, budgets, plans, cost accounts, and cost records
  • Implemented cost control measures to ensure project profitability, office budget, and maintaining payment logs.

DEPT RECOVERY SPECIALIST ASSISTANT MANAGER

ALEGIS GROUP LP
04.2002 - 07.2003
  • Provide, train, and model exceptional Service Excellence to all coworkers, employees, and mentors.
  • Performed collections for TransUnion unsecured personal loans and accounts, bookkeeping training
  • Accurately documented and coded each account in the database system according to the specifications of each call.
  • Collected payments from debtors in the form of checks, credit cards, and post-dated check systems
  • Exceeded monthly performance criteria and achieved monthly bonuses, earning top recognition
  • Performed daily skip tracing and credit reports to locate past-due debtors for payments.

CUSTOMER SERVICE SPECIALIST// TEAM LEADER

GREAT LAKES BUREAU/ GE CAPITAL
09.1999 - 03.2002
  • Managed relationships with customers and assisted in client questions and customer service.
  • Established team/individual goals and coached executive in maintaining targets through daily meetings
  • Responsible for the planning, leadership, problem resolution, analysis, and reporting for thepayoff department is accurate
  • Ability to handle multiple tasks in support of various assignments while working under time deadlines
  • She followed up on all clients/ notes until they werecompleted accurately, implementing the information into a time-bound plan.

Education

REGENTS DIPLOMA -

ORCHARD PARK HIGH SCHOOL
06.1997

Skills

  • Human Resources: Benefits; Employee Relations; Payroll, Records management; New-Hire onboarding
  • Office Management, Coaching, Mentoring, Project Development & Trainer, Security Asset Protection
  • Accounting: Accounts Payable; Accounts Receivable; Audits, Bookkeeping, Payroll Processing
  • Analytical & Problem Solving, Database Management, Reasoning Skills, Audit, Compliance Officer
  • Banking/Accounting, Microsoft Excel, Word; Quick Books, Powerpoint, Castle & Davox Systems
  • Branding & Marketing Management, PR Skills, Invoice receiving, Collection Payment processing

Timeline

BATCH MANAGER AND ASSISTANT VICE PRESIDENT

EMPIRE VERIFICATION SERVICES
06.2021 - Current

LEAD CONCIERGE/ MARKETING COORDINATOR

EMBARK AT ORCHARD GLEN
09.2013 - 05.2021

EXECUTIVE ASSISTANT TO CEO

FLASHPOINT CORPORATION
04.2007 - 12.2008

DEPT RECOVERY SPECIALIST ASSISTANT MANAGER

ALEGIS GROUP LP
04.2002 - 07.2003

CUSTOMER SERVICE SPECIALIST// TEAM LEADER

GREAT LAKES BUREAU/ GE CAPITAL
09.1999 - 03.2002

REGENTS DIPLOMA -

ORCHARD PARK HIGH SCHOOL

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