Heather Talbert
Quincy,WA
Summary
Experienced implementation supervisor with 8 years of leading project and team processes who has recently relocated to Quincy, Washington.
I am proficient in training and developing multidisciplinary teams, assisting organizations in building talented workforces. Expert trainer in diverse fields, including technical and non-technical aspects of daily operations. Accomplished in employing engaging instructional techniques, enhancing productivity, and maximizing revenue for sustained company growth.
Overview
12
12
years of professional experience
Work History
Implementation Supervisor
Solace Innova
08.2016 - Current
- Leads a team of 15+ clinical allergy specialists (CAS) while managing a defined group of 20 ancillary medical clinics in 5 different states that offer innovative treatment of allergy-related conditions.
- Oversee, Coordinate, and manage all aspects of the implementation to include continuing education and process improvements companywide.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Coordinating daily activities required to ensure projects are completed on time in a successful manner.
- Audit performance and compliance with policies.
- Coordinated and managed internal projects and assignments to deliver seamless rollout.
- Annual Training and spot training as needed.
- Develop and /or refine training/orientation templates for each clinic's hourly employees, front desk, and CAS.
- Evaluate workflows with Operations to improve efficiency.
- Conduct manual processes to implement exception workarounds.
- Provides feedback to trainees to ensure all skills/knowledge have been acquired and communicates any skill/knowledge gaps that require additional training.
- Solicits feedback from trainees to ensure the appropriateness of course content, and for continuous improvement opportunities.
- Maintains accurate training documentation and employee record keeping.
- Manages inventory including monthly cycle counts, elimination/reduction of shrink, reconciliation.
- Performs regular site visits to operational clinics which include travel.
Certified Medical Assistant / Preceptor
Lakeland Regional Health
01.2012 - 08.2016
- Oriented and trained new staff on proper procedures and policies.
- Oversaw work of nursing student technicians and externs to educate on proper procedures and how to prioritize care tasks.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Assisting physicians or other clinical staff with examinations, procedures, and department-specific therapies as requested
- Performing additional check-out functions such as scheduling, referrals, and additional tasks as needed
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Answering telephone calls and taking accurate phone messages.
Education
Associate of Arts and Sciences (A.A.S - Nursing Science -
Polk State College
Lakeland, FL01.2012
Skills
- 8 years of Project Implementation
- Tool Development
- Team Leadership
- Project Management
- Process Improvement
- Strategic Planning
- Cross-functional Collaboration
- Organizational Skills
Timeline
Implementation Supervisor
Solace Innova
08.2016 - Current
Certified Medical Assistant / Preceptor
Lakeland Regional Health
01.2012 - 08.2016
Associate of Arts and Sciences (A.A.S - Nursing Science -
Polk State College