Summary
Overview
Work History
Education
Skills
Timeline
Generic

Heather Tang

Kansas City,KS

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
10
years of professional experience

Work History

International Coordinator

REVELYST
11.2024 - Current
  • Coordinated shipments ready for dispatch internationally via air, ocean and ground to many regions including Northern and Southern Americas, Asia, Europe, Middle East and Africa
  • Followed a shipping compliance checklist to ensure an efficient flow of information and consistency in shipping while meeting company goals
  • Provide all documentation that includes Commercial Invoices, Packing List, Bills of Lading, specific Declaration based on shipment contents, Safety Data Sheets and Certificates of Origin to avoid potential delays and missed deadlines.
  • Remain current on working knowledge and understanding of applicable hazardous materials within products - including cells and batteries, shipping regulations, and documentation requirements such as IATA, IMDG, and DOT/49CFR
  • Stay up-to-date on world-wide shipping requirements that includes licensing, AES (Automated Export System) filing, shipment regulations.
  • Proven experience with Microsoft 365 that includes Word, Excel, PowerPoint, Outlook, Microsoft Teams and OneDrive
  • Entered data, generated reports, and produced tracking documents.

International Customer Service

REVELYST
11.2023 - 11.2024
  • Assisted in the development of new policies and procedures to optimize international customer service operations.
  • Trained new hires on company policies, procedures, and tools for effective international customer service.
  • Provided exceptional customer service, addressing clients'' concerns, and offering appropriate resolutions.
  • Achieved higher client satisfaction by providing excellent customer service and addressing inquiries promptly.
  • Provided exceptional customer service through clear communication and prompt response to service requests.
  • Led training sessions for new team members, ensuring thorough understanding of international account management procedures and best practices.
  • Maintained detailed records of all transactions, contracts, correspondence, and other relevant documentation related to international accounts.
  • Streamlined payment processes for greater efficiency, reducing errors in invoicing and enhancing cash flow management.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Production Planner

Vista Outdoor
09.2022 - 11.2023
  • Coordinating and managing release of orders from WMS to automation
  • Monitoring volume flow throughout the day
  • Managing the priority of pick level process of orders and maintaining priority of emergency orders and service cut offs
  • Ensuring communication between pickers and replenishment associates
  • Presented updated order and production status reports to distribution leaders and management.
  • Works with Customer Service Representatives and the Master Scheduler to ensure all orders are planned and prioritized in order to meet or exceed customer schedules
  • Planned production schedules, taking employee production rates, company needs and seasonal changes into account.

Lead

Spectrum Brands: Hardware & Home Improvement Group
03.2018 - 11.2021
  • Ensure the orders are completed accurately
  • Lead the associates to a better understanding of accuracy and process following
  • Work closely with training and operation team to find better processes to increase accuracy and efficiency percentile
  • The lead is also in charge of the investigation of problem shipment and will hold no bias as to what the investigation results in
  • Motivate associates picking and replenishing as well as give guidance on those who need it
  • Provide the team with materials and PPE that are required to perform the task
  • Bring issues and concerns to the Supervisor and Manager
  • Learn to assist in prioritizing workflow throughout the distribution center to meet business needs
  • Aid in wave planning, coordinating orders with customer service, operations and transportation, tracking the progress of waves, releasing work to the floor, and maintaining and open line of communication with the operations management team as well as assist in making and clearly communicating key business decisions
  • Fill in as supervisor position when supervisor is absent and help employees with benefit questions and payroll with Workday
  • Assisted in tours for new hires and orientation
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.

Process Assistant

Amazon
04.2017 - 12.2017
  • Specifically train the new employees on strategic trailer loading, palletizing skills and make it our ability to do the best that we can to ensure all packages get on the trailers on time for departure.
  • Trailer Dock and Released certified that gave permission to always inspect trailers ascertain the safety of everyone who enters the trailer and the safety of the load.
  • Have a leadership standard to make sure associates are meeting the set requirements and coach associates if needed
  • Offer feedback on performance and ensure all associates are doing assigned tasks in a timely manner
  • As associates operate PIT (Powered Industrial Trucks) equipment, always watch and ensure safety for associates including all associates around
  • Check system numbers to keep track that performance numbers are on track
  • Mentored junior staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Conducted training and change management processes to improve operations.

Customer Service Team Member / Barista

TARGET
01.2015 - 02.2017
  • Ensure Guests of Target are met with satisfaction by making sure their needs are met
  • Help Guests find items they are searching for as well as restock shelves and rotate expiring first foods
  • Put delivery for stocks away and label expiration on food items
  • Open operations in the morning as well as prepare area for closing operations by setting next morning for success and ensure area cleanliness standards are met
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Education

Associate of Science -

Johnson County Community College
Overland Park, KS
04-2030

Diploma -

Las Lomas High School
Walnut Creek, CA
08.2013

Skills

  • Attention to detail
  • Partnership development
  • Crisis management
  • Research and analysis
  • Multitasking Abilities
  • Adaptability and flexibility
  • Computer skills
  • Customer service
  • Critical thinking
  • Decision-making
  • Work Planning and Prioritization
  • Problem-solving abilities

Timeline

International Coordinator

REVELYST
11.2024 - Current

International Customer Service

REVELYST
11.2023 - 11.2024

Production Planner

Vista Outdoor
09.2022 - 11.2023

Lead

Spectrum Brands: Hardware & Home Improvement Group
03.2018 - 11.2021

Process Assistant

Amazon
04.2017 - 12.2017

Customer Service Team Member / Barista

TARGET
01.2015 - 02.2017

Associate of Science -

Johnson County Community College

Diploma -

Las Lomas High School

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