Heather Tart-Diaz

• Assisted care manager with tasks
• Completed initial outreach calls
• Educated members and/or family on available resources and programs fitting their needs

• Provided support for members in TCL program
• Submitted and monitored referrals for SDOH.
• Educated members on life skills needed to succeed, such as budgeting and home upkeep.
• Assisted members in completing necessary documentation for Special Assistance In Home and CLA programs, and submitted to appropriate persons.

• Temporary position
• Managed front office for wound clinic
• Answered calls, scheduling, checking in/out patients, billing, referrals, appointment reminders
• Entering patient information into 2 EHR; iHeal and Meditech

• Screening, interviewing, and hiring of potential caregivers.
• Ensuring contact was maintained between clients and caregivers.
• Timesheet entry/payroll
• Caregiver mentoring when needed
• Scheduling changes, finding backup staff, and notifying clients/family of any possible changes

As Developmental Specialist

• Assisted individuals in vocational and community setting
• Advocating for person served
• Transporting persons served to home, day program, or activities in community
• Assisting individuals with daily goals and ensuring progress was accurately documented

Promoted to Support Coordinator in March 2020

• Scheduling staff and ensuring ratios were accurate
• Billing
• Mileage and company vehicle tracking
• Completing monthly fire and safety drills
• New hire training
• Ensuring documentation was submitted correctly and in a timely manner

Promoted to Site Manager in September 2020

• Management of direct care staff in upwards of 20
• Screening and interviewing potential candidates
• Documentation Review
• New hire training
• Mentoring direct care staff
• Training inservices
• Provided direct support for persons served when needed

• Mentoring individual served in community setting
• Assisting with daily goals and completing documentation in a timely manner
• Served as role model for person served by demonstrating strong values and ethical standards.
• Guided person served in overcoming challenges by sharing personal experiences and offering practical advice.
• Assisted person served in developing self-confidence and positive self-image.

• Guided developmentally disabled adults through customized day program
• Transporting persons served to home, day program, or activities in the community
• Assisting with goals and completing documentation in a timely manner
• Reporting any issues immediately

• Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
• Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
• Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
• Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.

• Direct care for individuals with I/DD diagnosis in residential facility
• Assisted with daily living skills such as, bathing, feeding, dressing, toileting, and medication administration
• Medication administration
• Ensure documentation is completely in timely manner
• Supervise direct care staff during shift to ensure assigned tasks are completed and individuals served are safe
• New hire training
• New medication technician training