Heather Taylor
Pensacola,FL
Summary
Endlessly energetic, hardworking, fearless face of the brand, who does the job with passion and loves working with people. Dedicated to meeting and exceeding service and product goals while maintaining a positive and enthusiastic atmosphere by demonstrating adaptability and improving always. With an exceptional record of repeated clients and revenue generation, aiming to grow in the field. Looking to expand career in service and retail management, while continuing education in an always revolving industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Luxury Beauty Manager
Ulta
04.2023 - Current
- Promoted additional products and services to increase sales numbers over 80% of totally goal and revenue with diverse selection.
- Protected store assets and inventory via loss prevention procedures.
- Arranged merchandise to present visually appealing displays and attract clientele.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Exceeded sales goals, supporting organizational health through consistent and reliable service.
- Rotated merchandise and displays to feature new products and promotions.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Directed training and retraining of employees to boost performance and enhance business results.
- Reduced shipment processing inconsistencies by implementing procedures to ensure accurate and time efficient distribution.
- Strengthened communication skills through regular interactions with others.
Specialty Services Manager
Ulta
08.2013 - 10.2022
- Fielded customer complaints and overseen administrative salon tasks.
- Implemented customized technique to shape and update clients brows daily and upsold at-home products.
- Educated clients on efficient brow maintenance and introduced at-home care packages.
- Documented guest preferences, services and feedback to create seamless experience for return visits.
- Set and maintained adequate coverage needs and effectively align employee strengths with business needs.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Grew customer numbers by 95 % and boosted loyalty with strategic engagement and marketing strategies.
- Achieved personal sales goals by upselling products to meet individual needs.
- Maximized business through commitment to excellent customer service, resulting in customer loyalty and 98% retention.
- Consistently received positive feedback from guests on performance reviews.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Directed training and retraining of employees to boost performance and enhance business results.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Brow Services Manager
Benefit Cosmetics LVMH
08.2015 - 01.2016
- Cultivate strong relationships with managers, team members, and clients.
- Served as primary point of contact for management, members, and guests for information on products and services.
- Successfully maintained high guest satisfaction for duties preformed.
- Reviewed weekly inventory charts and recorded facility needs.
- Collaborated with Regional Account Manager, Department Manager, and team to ensure delivery of efficient, high-quality service.
- Provided coaching, mentoring, and consultation to staff to enhance staff development.
- Achieved high customer satisfaction for services.
- Supervised and coordinated events, outsourcing activities, employee schedules and payroll.
- Responsible for set up, stock maintenance, and line sanitation of full line service for several different event locations.
- Prepared first time guests over phone for their selected services.
- Strategized plans to increase business revenue through innovative promotional concepts, specialty consultations, and customer-focused events.
- Upsold service specials and product promotions to exceed daily sales goals over 75%.
Key Holder
Sally's Beauty Supply
11.2012 - 08.2013
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product, special deals, and newly released offerings to help each person make informed choices.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Increased and retained guest loyalty through rewards program resulting in 83% increase in sales.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Education
Cosmetology License - Cosmetology And Salon Management
Green County Technical Center
Stanardsville, VA05.2012
Skills
- Leadership and Teamwork
- Strong Clientele Relations
- Adaptability
- Store Operations
- Communication
- Ability to Multitask
- Merchandising and Display
- Building Customer Loyalty
Accomplishments
- Promoted to Key Holder after only three months of employment
- Achieved status as one of number one top sales performers in the region comprised of five stores
- Managed more than thirty customers during demanding sales events in an effective and gracious manner.
Certification
- Leadership and Management through Benefit Cosmetics and LVMH.
- Salon Services and Team Building.
- Certified Brow Arch Expert and Brow Lamination Technician.
Timeline
Luxury Beauty Manager
Ulta
04.2023 - Current
Brow Services Manager
Benefit Cosmetics LVMH
08.2015 - 01.2016
Specialty Services Manager
Ulta
08.2013 - 10.2022
Key Holder
Sally's Beauty Supply
11.2012 - 08.2013
Cosmetology License - Cosmetology And Salon Management
Green County Technical Center
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