Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Taylor

Tucson,AZ

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for guests/customers in the hospitality industry. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Extremely adaptaptable, functioning well in both supervisory and suboordinate roles.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Server/Banquet Server/Bartender Assistant

The Vistas/Agave Lounge & Fine Dining
09.2023 - 01.2024
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Curated memorable and attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Legal Assistant

Law Office of Rubin Salter Jr.
07.2022 - 10.2023
  • Assist clients, both in and out of custody, identify and coordinate helpful resources
  • Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
  • Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.

Server

Outback Steakhouse
03.2018 - 09.2023
  • Increased sales significantly by upselling higher-end products to customers.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Assistant General Manager

Country Inn & Suites (Both Airport & City Center)
04.2006 - 02.2018
  • Handled Accounts Receivable/Accounts Payable
  • Exceeded expected daily occupancy totals and prepared daily hotel audits
  • Hired and terminated front desk employees, delegated duties and managed payroll
  • Prevented escalation of guest complaints
  • Conversed with guests on both professional and personal levels.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.

Education

Courses - Sales And Marketing Education

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
07.2018

Level I And II - Computer Technology

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
05.2010

Skills

  • Working knowledge of Microsoft Suite
  • Effective use of verbal, written and electronic communication
  • Full comprehension and practice of confidentiality laws (HIPPA, Attorney/Client, Doctor/Patient, etc)
  • Detail orientated
  • Hiring and Training
  • Hospitality best practices
  • Strong ability to meet customer needs & demands
  • Excellent at multi-tasking

Certification

  • Options AZ Behavioral Health Services, Intern, Tucson, AZ, 04/01/23, 12/1/2023
  • Rio Salado Community College, 2012
  • Televerde, Goodyear, AZ,
  • Lawyers for Literacy, Volunteer, Tucson, AZ, 05/01/14

Timeline

Server/Banquet Server/Bartender Assistant

The Vistas/Agave Lounge & Fine Dining
09.2023 - 01.2024

Legal Assistant

Law Office of Rubin Salter Jr.
07.2022 - 10.2023

Server

Outback Steakhouse
03.2018 - 09.2023

Assistant General Manager

Country Inn & Suites (Both Airport & City Center)
04.2006 - 02.2018

Courses - Sales And Marketing Education

Maricopa Community Colleges - Rio Salado Community College

Level I And II - Computer Technology

Maricopa Community Colleges - Rio Salado Community College

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Heather Taylor