Heather Taylor
Lake St. Louis,Missouri
Summary
I am skilled in customer service and love streamlining processes. I excel in multitasking and problem-solving. My experience in fast-paced environments has honed my attention to detail and professionalism, significantly improving efficiency and customer satisfaction. I am hardworking and passionate with strong organizational skills and am eager to secure a Human Resource position. I want to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Intern/Student Volunteer
Three Oaks Hospice
08.2023 - 04.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Interacted with clients by phone, email, or in-person to provide information.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
Customer Service Cashier
Lowes Home Improvment
12.2022 - 01.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Cashier
Lowes Home Improvment
12.2020 - 04.2021
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Worked closely with shift manager to solve problems and handle customer concerns.
Customer Service Cashier
Blain's Farm & Fleet
04.2019 - 08.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Answered product questions using knowledge of sales and store promotions.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Arts - Human Services
Urshan College
Wentzville, MO05.2024
Skills
- Teamwork and Collaboration
- Fast Learner
- Problem-Solving
- Multitasking and Organization
- Goal-oriented mindset
- Attention to Detail
- Telephone Etiquette
- Professionalism and Etiquette
Timeline
Intern/Student Volunteer
Three Oaks Hospice
08.2023 - 04.2024
Customer Service Cashier
Lowes Home Improvment
12.2022 - 01.2024
Cashier
Lowes Home Improvment
12.2020 - 04.2021
Customer Service Cashier
Blain's Farm & Fleet
04.2019 - 08.2020
Bachelor of Arts - Human Services
Urshan College