Summary
Overview
Work History
Education
Skills
Timeline
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Heather Taylor

Omaha,Nebraska

Summary

Results-oriented professional with a decade of experience in team leadership and driving positive business KPIs. Proficient in project and event management, I specialize in efficiently running departments to achieve objectives. My track record of effectively aligning employees with suitable roles to optimize performance reflects my proactive and diligent approach to enhancing operational processes.

Overview

12
12
years of professional experience

Work History

Operations Manager

Steelhouse Omaha
03.2024 - Current


  • Responsible for managing all aspects of facility operations and maintenance, including but not limited to, FOH and BOH operations, preventive maintenance, limited governmental relationships, staffing, and ongoing venue set-up and tear-down
  • Oversees participation of staff in cross training/re-certification programs and provides ongoing training as needed
  • Maintains appropriate staffing levels - hiring, terminations, maintain disciplinary documentation, and ensures complete and thorough training of all staff
  • Performs daily pre-shift and post-shift meetings
  • Advances shows with tours for all meet and greet packages, amenities, and VIP programs
  • Completes schedules and bi-weekly payroll for hourly staff
  • Responsible for all guest/staff concerns and issues
  • Assist with ancillary sales and upgrades


Employee and Guest Experience Manager, Venue Payroll Scheduler

RV Inn Style Resorts Amphitheater
08.2021 - 11.2023


  • Administers and manages the support of employee engagement
  • Recruits, hires, trains, and supervises part-time staff/supervisors of multiple departments including Usher/Ticket taker, Security, Maintenance, Parking and Cleaning
  • Oversees onboarding of all staff through Workday
  • Ensures that all departments are adequately staffed for every event, including FOH and BOH
  • Oversees staffing numbers for the season to hire throughout the year
  • Creates and implements recruiting programs for seasonal staff
  • Oversees the guest and employee interaction during events
  • Develops opportunities to increase employee engagement and guest satisfaction
  • Monitors and manages staffing hours into ABI payroll system for time processing
  • Manages and approves all payroll for in-house departments
  • Responsible for Post Event Service Recap to analyze venue service reports to create action plans for service improvements
  • Assist in the planning, and execution of daily events, special events and VIP services
  • Resolves guest-related complaints through Medallia and on site

Store Manager

The Barbers
01.2013 - 03.2022
  • Maintained daily, weekly, and monthly sales goals focusing on customer service and quality haircuts
  • Effectively manage a staff of 14 Barbers while leading them in Client Retention, IPT & Retail Sales by creating and maintaining a thriving culture in our shop
  • Oversee the daily operations including employee scheduling, bi-weekly payroll, preparing sales reports, complete month-end duties, conducting candidate interviews, employee training and annual employee reviews

Education

Northwest College of Hair Design -

Northwest College of Hair Design
10.2010

High School - undefined

Yoncalla High School
01.2006

Skills

  • Sales Environment

  • Written Communication

  • Verbal Communication

  • Multitasking

  • Computer Skills

  • Fast Learner

  • Leadership

  • Management Experience

  • Workday

  • ABI

Timeline

Operations Manager

Steelhouse Omaha
03.2024 - Current

Employee and Guest Experience Manager, Venue Payroll Scheduler

RV Inn Style Resorts Amphitheater
08.2021 - 11.2023

Store Manager

The Barbers
01.2013 - 03.2022

High School - undefined

Yoncalla High School

Northwest College of Hair Design -

Northwest College of Hair Design

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Heather Taylor