Summary
Overview
Work History
Education
Skills
Timeline
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Heather Taylor

Wilmington,NC

Summary

Proactive and detail-oriented professional with a track record of enhancing customer satisfaction and streamlining front office operations at Oak City Vision Eye Center. Excelled in problem-solving and team collaboration, significantly improving service delivery. Demonstrated expertise in front office management and confidentiality handling, ensuring efficient and secure information processing.

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Knowledgeable in food service with solid background in fast-paced food service environments. Contributed to efficient kitchen operations and maintained high standards of cleanliness and customer satisfaction. Demonstrated strong multitasking abilities and effective communication skills.

A food service professional prepared to deliver high-quality service in fast-paced setting. Proven ability to maintain cleanliness and efficiency while providing excellent customer service. Reliable team player who adapts to changing demands and focuses on achieving team goals with effective communication and multitasking skills.

Professional food service worker with strong focus on delivering quality and efficiency. Skilled in preparing and serving food, maintaining cleanliness, and providing excellent customer service. Reliable team player who adapts to changing needs and ensures smooth operations. Known for strong work ethic, punctuality, and positive attitude.

Overview

2
2
years of professional experience

Work History

Front Desk Receptionist

Bianca Oliver
05.2024 - 08.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer problems and complaints.

Fast Food Worker

Noah
05.2022 - 08.2023
  • Worked effectively in fast-paced environments.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
  • Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
  • Made change and returned correct cash and coin to patrons.
  • Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.

Education

Political Science And Government

University of North Carolina Wilmington
Wilmington, NC
05-2027

High School Diploma -

Wake Forest High School
Wake Forest, NC
06-2023

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Problem-solving skills
  • Team collaboration
  • Front office management
  • Telephone etiquette
  • Confidentiality handling

Timeline

Front Desk Receptionist

Bianca Oliver
05.2024 - 08.2024

Fast Food Worker

Noah
05.2022 - 08.2023

Political Science And Government

University of North Carolina Wilmington

High School Diploma -

Wake Forest High School
Heather Taylor