Summary
Overview
Work History
Education
Skills
Timeline
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Heather TAYLOR

Heather TAYLOR

Belleview,Fl

Summary

Proven warehouse professional with a track record of exceeding picking quotas at Amazon through efficient use of barcode scanners and inventory management software. Demonstrated expertise in enhancing customer satisfaction and loyalty at Dollar General by resolving complaints and fostering a positive shopping experience. Skilled in warehouse safety and customer service, adept at training peers, and maintaining a productive work environment.

Overview

1
1
year of professional experience

Work History

Picker

Amazon
11.2024 - Current
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
  • Verified proper labeling and identification on all orders before shipment.
  • Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.

Key Holder

Dollar General
07.2024 - 10.2025
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.

Education

Bachelor Of Science - Psychology

University of Phoenix
Tempe, AZ
06.2022

Associate Of Science - Human Services

Kaplan University
Davenport, IA
06.2020

Skills

  • Order picking
  • Barcode scanners
  • Warehouse safety
  • Safety procedures
  • Customer service
  • Training and mentoring

Timeline

Picker

Amazon
11.2024 - Current

Key Holder

Dollar General
07.2024 - 10.2025

Bachelor Of Science - Psychology

University of Phoenix

Associate Of Science - Human Services

Kaplan University

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Heather TAYLOR