Heather T. Dansby
Reynoldsburg,OH
Summary
Accomplished manager with over two decades of leadership experience in entrepreneurial, client, and project management. Proficient in modern technology for effective communication with executive and business audiences. Extensive expertise in sales, marketing development, customer service, account management, and supervision. Demonstrated track record of successfully designing, developing, and implementing projects with effective follow-up strategies to drive revenue growth. Strategic leader fostering long-term relationships with businesses, clients, and personnel at all levels. Skilled in financial analysis, data trending, and supporting multiple concurrent projects while meeting deadlines. Proficient in problem-solving with a solutions-oriented approach and a sense of urgency. Strong analytical abilities, excellent written and verbal communication skills, with the ability to collaborate with team members across departments. Experienced in financial management including budgeting, forecasting, and financial recordkeeping. Qualified Financial Analyst with solid background in managing financial disbursements and ensuring compliance with organizational policies. Successfully facilitated smooth transactions and safeguarded financial integrity within the organization. Demonstrated proficiency in financial oversight and effective communication with internal and external stakeholders.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Deputy Disbursement Officer (DDO)
DFAS
11.2017 - 04.2018
- Researches and reconciles matched and unmatched (Electronic Funds Transfer).
- EFT and credit card deposit transactions.
- Processes EFT transactions rejections daily and recalls EFT transactions that were sent in error.
- Monitors incoming financial data, including MOCAS, Travel, international (ITS) and electronic payments (E-checks).
- Maintains General Ledger accounts.
- Performs administrative and technical functions to ensure the integrity of the General Ledger.
- Reviews and processes unusual or difficult accounting transactions ensuring the propriety and validity of supporting documentation, and determining the appropriate account and methodology for processing.
- Queries, researches and analyzes fed-line database to verify contractor information.
- Preforms input of data into automated systems, ensuring accurate and valid data is imputed in the proper format.
- Reviews accounting data input at the time of entry for propriety and corrects errors when necessary, elevates issues when necessary.
- Researches payment histories to accurately trace electronic payment that were not received by customers.
- Reconciles electronic interfaces to general ledger from other systems.
- Prepares/posts journal vouchers.
- Reconciles subsidiary ledgers to control/summary accounts.
- Reviews and processes unusual or difficult accounting transactions ensuring the propriety and validity of supporting documentation, and determining the appropriate account and methodology for processing.
- Performs a continuing review and analysis of returned payment records, reports and user comments to identify system and regulatory problems affecting system development, deployment and operations and to ensure reliability and accuracy of accounting data.
- Provides support to contracting officers and engineering activities, contract administration components, and contractors.
- Reviews, amends, or rejects the work not meeting established standards.
- Accomplishes the most complex work referred by others.
- Performs various duties involving returned payment to ensure that the ledgers or accounting data is correct.
- Balancing, reconciling and researching discrepancies; assisting supervisor in maintaining more complex accounts; receiving a limited variety of accounting documents and/or transactions.
- Use budgetary and other automated system(s) and computer-generated products in accomplishing budgeting/funding assignments.
- Works in Automated Disbursing System (ADS).
- Verifying statement of account for 11 DSSN including 6355 and 6551.
- Verifying Miscellaneous Check Collections is in balance for the Accountability team to close out by end of business day each day.
- Accepts and creates Cash Deposit for millions of dollar.
- Proactively collaborates with customers to resolve issues or reverse negative trends.
- Displays a sense of urgency acknowledging internal or external customer requests within a timely manner.
- Resolves issues or elevates unresolved problems within in 1-2 working days.
- Conducts timely follow-up on unresolved issuers to ensure problems resolution and customer satisfaction.
- Reviews and examines returned accounting documents verifying the mathematical accuracy and completeness of data and determining necessary processing actions.
- Maintains and/or reconciles returned payments, accounts and accounting records.
- Provides professional assistant in processing returned application and compliance of generally accepted accounting principles, policies, and procedures.
- Completes assignment in a courteous and cooperative manner, shares information with co- workers about internal/external customers on functions.
- Provides technical and administrative assistance, when assistance is requested or recognized as being needed.
- Works with team member to promote quality, accuracy and timely products.
- Assist team members in meeting critical deadlines during periods of peak workload and absent.
- Cross trains & maintains knowledge to support other related functions to assists others.
- Communicates and responds to day-to-day issuer in accurate, clear, concise, well- organized, professional and timely fashion.
- Process in Over-The-Counter Channel (OTCNet), Check Capture Lead Operator - Scans checks, balances, and closes batches; can also make corrections.
- Deposit Approver - Approves Deposit Processing deposit tickets.
- MVD Viewer - View access to read CIRA and verification records.
- Internal Control/Audit Readiness:.
- Reviews returned payment documents for correct authorizations and validity of accounting classifications; classification of a group of related transactions to proper account codes.
- Post and inputs data verified against source documents into automated accounting systems.
- Ensures that all rules, regulations, standards, policies, procedures and guidelines are followed that pertain to daily internal controls.
- Maintains internal control practices, ensures that all applicable laws are strictly observed.
- Assists with audit inquiries and reviews as necessary.
- Scans disbursement/collection voucher and all supporting documentation into EDA/ CEDEMS within 2 days and verify on a timely basis prior to disposal.
- Verified over $100,000,000.00 of cash and credit payments daily.
- Processed disbursements efficiently, ensuring compliance with federal regulations and organizational policies.
- Reviewed and validated payment requests for accuracy, preventing processing errors and delays.
- Collaborated with cross-functional teams to resolve discrepancies in financial transactions promptly.
Supervisor Accounting Technician
DFAS
04.2018 - 04.2022
- Delegates task to carefully selected employees in alignment with resource management goals.
- Have bolstered revenues by 25% by creating codes for accounting tasks, including cost estimation and revenue generation.
- Optimize employee performance, output and morale through development of enticing incentive programs.
- Proposed and published metrics and KPIs to be incorporated into monthly financials and scorecards.
- Investigated and addressed EBS system issues to enhance usability and improve functionality.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Developed budgets and strategic plans for day to day operations Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Provides consultation on P2P capabilities including, services, best practices and differentiators including payment solutions and banking and cash management.
- Supervised AP Maintenance Collections and MOCAS team Managed 38 major Financial Defense Systems achieving 99.5% Compliance under Federal Information Systems Control Audit Manual.
- Developed Audit training Administered workload for eight employees working collections and unmatched disbursements.
- Trained and mentored team members on best practices for process efficiency and compliance.
Financial Management Analyst
DFAS
04.2022 - Current
- Analyzed financial data to support budget preparation and forecasting activities.
- Assisted in the development of financial models to evaluate investment opportunities.
- Collaborated with cross-functional teams to streamline financial reporting processes.
- Monitored compliance with financial policies and procedures, ensuring accuracy in documentation.
Accountability Accounting Technician
DFAS
02.2019 - 04.2020
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Reported financial data and updated financial records in ledgers and journals.
- Input financial data and produced reports using Data.
- Assisted Director Pam Franceschi with a special project to obtain data and reconcile outstanding balances in MOCAS to maintain accuracy.
- Investigated daily variances uncovered withe] and ADS reports and corrected errors to resolve discrepancies.
Staff Performance Manager
Prologistix/Zulilly
05.2017 - 11.2017
- Planned, organized, staffed, controlled and directed all operations of the PLX Staffing on-site office.
- Acted as the liaison between the PLX branch office and the client.
- Conducted on site orientations and safety training.
- Deliveranced of superior client service - Formulated and strengthened relationships with clients and associates.
- Manages programs and processes in order to ensure efficient and compliant execution of financial management resources.
- Recruited - Attracted, evaluated, screened, and matched applicants to employment opportunities.
- Ensured accuracy of weekly payroll and resolved payroll issues.
- Managed database and run client reports as needed.
- Monitored performance and resolved basic employee problems as required.
- Teamwork - Worked effectively with a group of employees and Clients.
Performance Supervisor
Simos Insourcing Solution
06.2013 - 04.2017
- Logistics:.
- Monitored the productivity of eighty to two hundred employees, by providing coaching to low performers that fall outside set parameters and recognition to those who exceed.
- Researched and designed appropriate organization-wide performance and quality training.
- Coordinated performance management and quality improvement capacity building for all levels of management and employees.
- Trained and certified in-house performance and quality improvement trainers for various performance and quality improvement training programs.
- Increased the performance management and quality improvement capacity of the organization to ensure that customer's goals are effectively and efficiently met.
- Increased the logistic department's capacity to evaluate and improve the effectiveness of their organizations, practices, partnerships, programs, use of resources, and the impact the systems' improvements had on the customers.
- Established a continuous performance and quality improvement effort by implementing a monitoring and reporting system.
- Led a team that has increased gross margin by 60%, while averaging 960,000 units per week.
- Ensured areas SOP's (Standard Operating Procedures) were up to date and followed by all hourly associates.
- Analyzed data regarding past, present, and projected demand/supply chain activity and consolidated findings from analysis into written reports and briefings.
- Determined work required to fully sustain, restore, dispose of or modernize the facilities, based on the results of the SR/M survey, facility condition, requirements, and needs.
- Quality Control:.
- Assisted in preparing and issuing Quality Assurance (QA) letters of instruction to government inspection activities/depots on contract quality requirements and history.
- Conducted preliminary research for inventory and location survey, research and update item data, performs material tracking, input of Material Release Orders (MROs), and Stock Transfer Orders (STOs) research.
- Prepared and delivered briefings, training sessions, consultations and strategy sessions with other staff service functions and activities to influence managers and others to accept findings and recommendations.
- Collaborated on the design of the information technology infrastructure required to support a statewide performance and quality improvement system.
- Ensured needed data was collected in a timely basis, regular reports on progress are distributed, and made recommendations for future improvements based on the data.
- Participated in a national network of performance improvement professionals, sharing best practices, tools and materials while participating in ongoing communication activities and capacity-building peer exchanges.
- Participated in daily round table sessions where agendas and goals were set, developed and analyzed.
- Developed and implemented a communication plan that involved a daily handoff from each manager.
Logistics Manager
The UPS Store
01.2011 - 06.2013
- Increased the logistic department's capacity to evaluate and improve the effectiveness of their organizations, practices, partnerships, programs, use of resources, and the impact the systems' improvements had on the customers.
- Daily reported the status of performance and quality improvement efforts and impacts on sales.
- Coordinated and prepared the company's annual accountability report including economic, return-on-investment analysis and other impact reviews.
- Performed duties for payroll.
- Accessed Financial Planner and managed revenue sales of $260,000.
- Developed marketing strategy, which successfully increased sales by 45%, with EDDM (Every Door Direct Mail) marketing.
- Set up and managed business accounts with local business owners helping them to increase their bottom line by 50%.
- Monitored, evaluated, and communicated competitor strategies and marketing position.
- Led cross-functional initiatives to achieve effective and efficient customer service, which resulted in positive feedback, and customer satisfaction.
- Redesigned business processes to increase efficiencies.
- Created customized systems for shipping, tracking, and reporting, giving businesses the control and visibility they needed.
- Analyzed company's transportation and distribution plan, making recommendations on how it could be most effective, and continuously looking for improvement opportunities, while mitigating risk.
Education
Bachelor of Science -
University Of Northwestern Ohio
Lima, OH01.2011
Associate of Science - undefined
University of Northwestern Ohio
Lima, OH01.2004
Skills
- Microsoft Office
- Quick Books
- Cognos
- Automated Disbursing System (ADS)
- Corporate Electronic Document Management System (CEDEMS)
- Collections Information Repository (CIR)
- Check collection database (CCD)
- Defense Disbursing Analysis Reporting System (DDARS)
- Mechanization of Contract Administration Services (MOCAS)
- Electronic Document Access (EDA)
- Treasury's Over the Channel network (OTCNet)
- Treasury's Remittance Express (REX)
- WMS
- Fedline
- Cashlink
- Accounting
- Exchange
- Excel
- Outlook
- Power Point
- Access
- Microsoft Teams
- Encompass
- Enterprise Business System (EBS)
Certification
Financial Management Certification (FM Certification) Level (1)
Accomplishments
- Cost Analysis.
- Acquisition/Contracting.
- Budget Module.
- Finance.
- Accounting.
- Planning, Programming, Budget, and Execution.
- Decision Support.
- Fiscal Law.
- Auditing.
- Ethics.
- Audit and Remediation.
- Intro to Department of Defense.
Timeline
Financial Management Analyst
DFAS
04.2022 - Current
Accountability Accounting Technician
DFAS
02.2019 - 04.2020
Supervisor Accounting Technician
DFAS
04.2018 - 04.2022
Deputy Disbursement Officer (DDO)
DFAS
11.2017 - 04.2018
Staff Performance Manager
Prologistix/Zulilly
05.2017 - 11.2017
Performance Supervisor
Simos Insourcing Solution
06.2013 - 04.2017
Logistics Manager
The UPS Store
01.2011 - 06.2013
Associate of Science - undefined
University of Northwestern Ohio
Bachelor of Science -
University Of Northwestern Ohio
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