Heather Terlaak
Irvine,CA
Summary
Self-motivated and skilled at supporting busy professionals in day-to-day operations. Coordinate multiple projects simultaneously while tackling new challenges and remaining composed.
Overview
15
15
years of professional experience
Work History
Office Manager
Kaak North America
Tustin
01.2024 - Current
- Provided training to new hires on office policies and procedures.
- Responded to customer inquiries via phone or email in a professional manner.
- Monitored inventory levels and placed orders when needed.
- Developed and implemented office policies and procedures.
- Maintained confidential records relating to personnel matters.
- Processed payroll accurately ensuring all employees were paid on time.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Assisted in recruiting, onboarding and training new employees.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Senior Operations
Mission Recruiting, LLC
Irvine, CA
11.2019 - 01.2024
- Oversee financial management, budget management, accounting and payroll activities, reconciles & manages QuickBooks
- Collaborates with team leaders, Improves morale and management communication by creating employee recognition and rewards practices
- A/R and A/P - Receivables under 20 days
- Processes all placements and commissions
- Updates Excel Weekly & Daily Reports
- Handles the Weekly Company Newsletter
- Handles all promotional items (swag for employees, clients, etc)
- Keeps Company Records
Paraprofessional
Santiago Charter Middle School
Orange, CA
10.2015 - 11.2019
- Assisted teachers with lesson preparation and curriculum implementation
- Performed diverse tasks for teachers, including clerical support, classroom management and document coordination
Head JV Coach
El Modena High School
Orange, CA
09.2017 - 10.2019
- Prepared athletes for games with well-coordinated schedule of practices and individual training
- Cultivated sense of team loyalty and commitment through excellent sportsmanship, strong leadership and dedication
Director of Affiliate Relations & Sales Manager
Classique Worldwide Transportation
Orange, CA
08.2009 - 09.2014
- Negotiated contracts with outside transportation providers worldwide to minimize costs to the company and our clients
- Oversaw scheduling for the day-to-day activities of 12 chauffeurs
- Brought in new clients, maintained existing clients
- Attended all lunches, social events, conferences
Education
High School Diploma -
El Dorado High School
Placentia, CA06.1994
Skills
- Detail-Oriented
- Client relationship management
- Time Management
- Leadership roles
- Brand-building strategies
- Adept in Technology
- Skill-building
- Strategic Planning
- Coordinating events for large groups
- Proficient in Microsoft Excel, Word, PowerPoint
- Quickbooks
- Accounting
- A/P and A/R
Timeline
Office Manager
Kaak North America
01.2024 - Current
Senior Operations
Mission Recruiting, LLC
11.2019 - 01.2024
Head JV Coach
El Modena High School
09.2017 - 10.2019
Paraprofessional
Santiago Charter Middle School
10.2015 - 11.2019
Director of Affiliate Relations & Sales Manager
Classique Worldwide Transportation
08.2009 - 09.2014
High School Diploma -
El Dorado High School
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