Summary
Overview
Work History
Education
Skills
Timeline
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Heather Terry

Baltimore,MD

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

8
8
years of professional experience

Work History

Security Officer

DMAC Security
04.2024 - Current
  • Clean inspection of environment and vehicles
  • Scanned vehicles in and out of port
  • Report with other companies on proper process and safety of vehicles unloading off ships
  • Communication with drivers and companies on vehicles drivers are picking up or dropping off
  • Managing access points to vehicles and vessels
  • Updated daily vehicle logs and paperwork with relevant details.
  • Complied with federal, state and local laws and regulations to reduce risks.
  • Overseeing and implementing security measures
  • Monitored alarm systems to detect any unauthorized entries into protected areas.

Sales Associate

OCMD Marketing
02.2021 - 08.2023
    • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
    • Opened new accounts and documented personal, demographic, and payment information in system.
    • Negotiated pricing and payment terms with customers when possible to close deals.
    • Provided information about available products and services, membership details, and purchase advantages.
    • Pitched products and services to potential customers, securing new deals and sales opportunities.
    • Collaborated with upper management to implement continuous improvements and exceed team goals.
    • Properly followed HIPAA protocol when collecting patient information to properly prepare medical device for customer.

Office Administrator Scale Operations

Canusa Hershman Recycling of Maryland
06.2019 - 01.2020
  • Scheduling shipment and incoming loads
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Organizing and inspection of incoming loads
  • Sending information over Cietrade for each shipping load
  • Established team priorities, maintained schedules and monitored performance.
  • Preview incoming correspondence for management
  • Securing loads prior to shipment
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.

Server/Bartender

Mo's Seafood Bar And Grill
07.2016 - 06.2019
  • Processed orders and sent to kitchen employees for preparation.
  • Cultivated warm relationships with regular customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Took inventory of liquor, food, and supplies
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Education

High School Diploma -

Sparrows Point High School
Baltimore, MD

Skills

  • Front Desk (8 years)
  • Office Admin (1 year)
  • Office 365
  • Quickbooks
  • Insurance Verification (8 years)
  • Medical Office Experience (8 years)
  • Medical Receptionist (8 years)
  • Medical Scheduling (4 years)
  • Medical Records (8 years)
  • Customer Service (10 years)
  • Administrative Experience (1 year)
  • Electronic surveillance

Timeline

Security Officer

DMAC Security
04.2024 - Current

Sales Associate

OCMD Marketing
02.2021 - 08.2023

Office Administrator Scale Operations

Canusa Hershman Recycling of Maryland
06.2019 - 01.2020

Server/Bartender

Mo's Seafood Bar And Grill
07.2016 - 06.2019

High School Diploma -

Sparrows Point High School

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Heather Terry