Heather Thacker
Greenup,KY
Summary
I am self-motivated, detail-oriented, with strong time management and multitasking skills. . Highly organized with good verbal and written communication gained during 10 years of Healthcare related experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Coding QA
GeBBS Healthcare
08.2023 - Current
- Promoted a positive work environment by fostering open communication channels among team members and encouraging collaborative problem-solving approaches.
- Served as a resource for complex coding issues, offering guidance and expertise to colleagues when needed.
- Improved coding accuracy by conducting regular reviews and providing constructive feedback to team members.
Charge Capture Specialist
Kings Daughter Medical Center
11.2015 - Current
- Excellent communication skills, both verbal and written.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
- Maintained strict confidentiality in accordance with HIPAA regulations, ensuring secure storage and handling of sensitive patient information.
- Verified accuracy of patient information in medical records.
- Followed up with medical staff regarding missing information in patient records.
Billing Clerk
Kings Daughter Medical Center
07.2013 - Current
- Executed medical billing including submitting claims to insurance companies and researching and resolving denials and explanation of benefit rejections within billing cycle timeframe
- Assisted customers with invoice questions, special invoicing, reporting, corrections and write-offs and resolved customer issues discovered
- Verified patient insurance coverage
- Reviewed and submitted workers compensation
- Submitted claims to insurance companies
- Trained new team members on company policies and systems to keep tam operations productive and efficient
- Investigated past due and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts
- Participated in educational opportunities.
Sales Associate/Customer Service
Advance America
12.2009 - 07.2013
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
- Prepared cash deposits with zero discrepancies
- Daily reports obtained for money, client accuracy
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Made daily out-going phone calls for collections
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Education
Diploma - CPC- CFPC
AAPC
12.2020
High School Diploma -
Dawson-Bryant
01.2007
Skills
- Pathophysiology Certification
- Anatomy & Medical Terminology Certification
- DRG Training Certification
- CPT
- HCPCS
- ICD-10
- Medicare Claims Processing
- Commercial Insurance Billing experience
- Proficient in Insurance/ Coding Denials
- 3M Proficient
- EPIC Proficient
- Microsoft word/excell/ powerpoint Proficient
Certification
- Certified Family Practice Coder ( CFPC), 12/01/19, Present
- Certified Professional Coder (CPC), 12/01/20, Present
Timeline
Coding QA
GeBBS Healthcare
08.2023 - Current
Charge Capture Specialist
Kings Daughter Medical Center
11.2015 - Current
Billing Clerk
Kings Daughter Medical Center
07.2013 - Current
Sales Associate/Customer Service
Advance America
12.2009 - 07.2013
Diploma - CPC- CFPC
AAPC
High School Diploma -
Dawson-Bryant
- Certified Family Practice Coder ( CFPC), 12/01/19, Present
- Certified Professional Coder (CPC), 12/01/20, Present
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