Heather Tharp

• Prepared and served beverages in a fast-paced environment, ensuring customer satisfaction.
• Maintained cleanliness and organization of bar area, adhering to health and safety standards.
• Assisted customers with menu selections, enhancing overall dining experience through recommendations.
• Managed cash register operations, processing transactions accurately and efficiently.

• Mixed and served beverages in high-volume environment, ensuring quality and consistency.
• Managed inventory levels, restocking supplies to maintain operational efficiency.
• Provided exceptional customer service, resolving issues promptly to enhance guest satisfaction.
• Trained new staff on bar procedures, promoting adherence to safety and service standards.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

• Processed billing statements accurately and efficiently for resident accounts.
• Assisted in resolving billing inquiries and discrepancies for residents and families.
• Maintained updated records within electronic health record (EHR) systems to ensure data accuracy.
• Collaborated with healthcare staff to verify charges and services rendered for billing purposes.
• Managed payment collections through effective communication with residents and insurance providers.
• Led monthly reconciliations of accounts receivable to ensure financial integrity and reporting accuracy.
• Collaborated with sales and customer service teams to ensure accurate client information, leading to improved billing accuracy.
• Coordinated with other team members to streamline billing processes, resulting in reduced turnaround times for invoice generation and distribution.
• Worked closely with the accounting department to ensure timely and accurate posting of client payments.
• Supported month-end closing activities by reconciling accounts and preparing financial reports as needed.
• Used data entry skills to accurately document and input statements.
• Monitored outstanding invoices and performed collections duties.
• Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.

•Demonstrated respect, friendliness and willingness to help wherever needed.

• Worked directly with the Laboratory Pathology Department. Registering

and transporting specimens to proper departments.