Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
BusyKids Folsom
01.2025 - Current
Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Followed through with client requests to resolve problems.
Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Took ownership of customer issues and followed problems through to resolution.
Collaborated with upper management to improve customer service processes and support structures company-wide.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Project Manager
Design Public Group
05.2024 - 12.2024
Successfully managed projects with tight deadlines and limited resources
Coordinated team members to ensure tasks were completed on time and within budget
Collaborated with cross-functional teams across multiple departments to achieve goals
Documented project requirements, processes, and procedures
Assigned tasks to appropriate resources within company
Helped customers find and select products
Handled customer complaints and inquiries in a courteous and efficient manner
Interior Designer
Rebel Design Collective
09.2023 - 05.2024
Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints
Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces
Worked closely with vendors to negotiate cost-effective pricing for materials while maintaining high-quality standards
Coordinated installations of fixtures, furniture, artwork ensuring proper placement alignment within each space according plan specifications
Conducted site visits and meetings with clients to gather necessary information for successful project execution
Balanced aesthetics with functionality by choosing appropriate materials, finishes, and furnishings that met client needs
Developed comprehensive design concepts through sketches, renderings, and 3D models
CEO-Founder
TrueNorth Cycle & Strength
03.2015 - 12.2023
Created TrueNorth branding, business plan and culture, and grew it for 8 years
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
Managed day-to-day business operations
Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers
Generated revenues yearly and effectively capitalize on industry growth
Conducted target market research to discover customer needs and analyze competitor trends
Monitored market conditions to set accurate product pricing and take advantage of emerging trends
Designer
Paul Hayes Construction
10.2012 - 07.2016
Put together realistic budgets based on costs and fees for successful business operations
Developed CAD drawings from hand sketches, verbal instructions, and site visits
Calculated dimensions and allowances with accurate precision for project specifications
Developed and revised diagrams to accurately reflect design changes
Maintained consistent use of graphic imagery in materials and other marketing outreach
Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy
Applied skill in color theory and composition to bring client visions to fruition
Used Adobe Creative Suite to edit images for use in marketing materials and website content
Collaborated with clients to address brand imaging and marketing style
Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary
Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels
Negotiated partnerships with key influencers, maximizing brand exposure in target markets
Managed social media accounts for optimal audience engagement and increased online presence
Improved customer loyalty by implementing effective email marketing campaigns and personalized offers
Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts
Interfaced effectively with contractors and vendors to resolve issues and discuss ideas
Sales Manager
Furnitalia
09.2010 - 06.2013
Managed customer accounts and customer relationships
Established relationships with key customers, providing personalized service and support
Provided coaching and feedback to staff on an ongoing basis in order to improve job performance
Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently
Created and executed strategic sales plan, expanding customer base and extending global reach
Traveled for in-person meetings with customers and partners, developing key relationships
Associate Interior Designer
Benning Design
08.2009 - 09.2010
Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation
Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent
Created, printed, and modified drawings in AutoCAD and Revit
Education
Bachelor of Arts - Interior Design/ Interior Architecture
California State University
Sacramento, CA
08.2009
Skills
Client Relationship Management
Organization And Time Management
Relationship Building
Project Management
Contract Development
Project Presentations
G-Suite
Microsoft Office
Adobe Creative Suite
Inter-department collaboration
Customer relationship management (CRM)
Conflict resolution techniques
Customer service
Call monitoring
Timeline
Customer Service Manager
BusyKids Folsom
01.2025 - Current
Customer Service Project Manager
Design Public Group
05.2024 - 12.2024
Interior Designer
Rebel Design Collective
09.2023 - 05.2024
CEO-Founder
TrueNorth Cycle & Strength
03.2015 - 12.2023
Designer
Paul Hayes Construction
10.2012 - 07.2016
Sales Manager
Furnitalia
09.2010 - 06.2013
Associate Interior Designer
Benning Design
08.2009 - 09.2010
Bachelor of Arts - Interior Design/ Interior Architecture
California State University
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