Summary
Overview
Work History
Education
Skills
Timeline
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Heather Thomas

Folsom,CA

Summary

Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

16
16
years of professional experience

Work History

Customer Service Manager

BusyKids Folsom
01.2025 - Current
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Took ownership of customer issues and followed problems through to resolution.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Project Manager

Design Public Group
05.2024 - 12.2024
  • Successfully managed projects with tight deadlines and limited resources
  • Coordinated team members to ensure tasks were completed on time and within budget
  • Collaborated with cross-functional teams across multiple departments to achieve goals
  • Documented project requirements, processes, and procedures
  • Assigned tasks to appropriate resources within company
  • Helped customers find and select products
  • Handled customer complaints and inquiries in a courteous and efficient manner

Interior Designer

Rebel Design Collective
09.2023 - 05.2024
  • Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints
  • Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces
  • Worked closely with vendors to negotiate cost-effective pricing for materials while maintaining high-quality standards
  • Coordinated installations of fixtures, furniture, artwork ensuring proper placement alignment within each space according plan specifications
  • Conducted site visits and meetings with clients to gather necessary information for successful project execution
  • Balanced aesthetics with functionality by choosing appropriate materials, finishes, and furnishings that met client needs
  • Developed comprehensive design concepts through sketches, renderings, and 3D models

CEO-Founder

TrueNorth Cycle & Strength
03.2015 - 12.2023
  • Created TrueNorth branding, business plan and culture, and grew it for 8 years
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs
  • Managed day-to-day business operations
  • Organized and attended trade shows and special events to showcase products, network with other businesses, and attract new customers
  • Generated revenues yearly and effectively capitalize on industry growth
  • Conducted target market research to discover customer needs and analyze competitor trends
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends

Designer

Paul Hayes Construction
10.2012 - 07.2016
  • Put together realistic budgets based on costs and fees for successful business operations
  • Developed CAD drawings from hand sketches, verbal instructions, and site visits
  • Calculated dimensions and allowances with accurate precision for project specifications
  • Developed and revised diagrams to accurately reflect design changes
  • Maintained consistent use of graphic imagery in materials and other marketing outreach
  • Developed design deliverables that elevated, differentiated, and functioned on-brand and on-strategy
  • Applied skill in color theory and composition to bring client visions to fruition
  • Used Adobe Creative Suite to edit images for use in marketing materials and website content
  • Collaborated with clients to address brand imaging and marketing style
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels
  • Negotiated partnerships with key influencers, maximizing brand exposure in target markets
  • Managed social media accounts for optimal audience engagement and increased online presence
  • Improved customer loyalty by implementing effective email marketing campaigns and personalized offers
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts
  • Interfaced effectively with contractors and vendors to resolve issues and discuss ideas

Sales Manager

Furnitalia
09.2010 - 06.2013
  • Managed customer accounts and customer relationships
  • Established relationships with key customers, providing personalized service and support
  • Provided coaching and feedback to staff on an ongoing basis in order to improve job performance
  • Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently
  • Created and executed strategic sales plan, expanding customer base and extending global reach
  • Traveled for in-person meetings with customers and partners, developing key relationships

Associate Interior Designer

Benning Design
08.2009 - 09.2010
  • Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent
  • Created, printed, and modified drawings in AutoCAD and Revit

Education

Bachelor of Arts - Interior Design/ Interior Architecture

California State University
Sacramento, CA
08.2009

Skills

  • Client Relationship Management
  • Organization And Time Management
  • Relationship Building
  • Project Management
  • Contract Development
  • Project Presentations
  • G-Suite
  • Microsoft Office
  • Adobe Creative Suite
  • Inter-department collaboration
  • Customer relationship management (CRM)
  • Conflict resolution techniques
  • Customer service
  • Call monitoring

Timeline

Customer Service Manager

BusyKids Folsom
01.2025 - Current

Customer Service Project Manager

Design Public Group
05.2024 - 12.2024

Interior Designer

Rebel Design Collective
09.2023 - 05.2024

CEO-Founder

TrueNorth Cycle & Strength
03.2015 - 12.2023

Designer

Paul Hayes Construction
10.2012 - 07.2016

Sales Manager

Furnitalia
09.2010 - 06.2013

Associate Interior Designer

Benning Design
08.2009 - 09.2010

Bachelor of Arts - Interior Design/ Interior Architecture

California State University
Heather Thomas