Heather Thomas
Umatilla
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably as a Cashier Team Lead at Leandro’s Seafood and Grille as well as Business owner for over 4 years. Proven track record in enhancing team performance and resolving customer issues, while effectively managing cash operations and inventory. Skilled in problem-solving and cash handling, driving customer satisfaction and operational efficiency.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Leandro’s Seafood and Grille
- Managed cash operations each day, ensuring compliance with organizational policies.
- Trained new cashiers on register procedures and customer service standards, enhancing team performance.
- Monitored inventory levels and coordinated replenishment of supplies to maintain operational efficiency.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction ratings.
- Answered phones, placed orders, packaged orders.
- Closed and counted register end of night
Business Owner
Self Employed Services
03.2021 - Current
- Developed and implemented marketing strategies to enhance online visibility and attract clients.
- Maintain schedule and making appointments.
- Analyzed client feedback to refine services, resulting in higher customer satisfaction and retention rates.
- Upkeep product and inventory status.
Cashier
Walmart
03.2015 - 2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to ensure safety and efficiency.
- Collaborated with team members to manage inventory levels and restock shelves as needed.
Cashier/ Pharmacy Tech
CVS Pharmacy
01.2012 - 01.2014
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Handled cash register operations, including cash handling and balancing at shift end.
Education
High School Diploma - Customer Service Curriculum
Interlachen High School
Interlachen, FLSkills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Managing
- Scheduling
Certification
Customer service curriculum
Timeline
Business Owner
Self Employed Services
03.2021 - Current
Cashier
Walmart
03.2015 - 2016
Cashier/ Pharmacy Tech
CVS Pharmacy
01.2012 - 01.2014
Cashier Team Lead
Leandro’s Seafood and Grille
High School Diploma - Customer Service Curriculum
Interlachen High School