Heather Thomas
Conroe,TX
Summary
Dynamic Event Planner with a proven track record at Mckenzie Events LLC, excelling in logistics coordination and client satisfaction. Skilled in event marketing and adept at building strong client relationships, I leverage my planning expertise and effective communication to deliver memorable experiences. Committed to continuous improvement through post-event evaluations.
Overview
5
5
years of professional experience
Work History
Event Planner
Mckenzie Events LLC
06.2025 - Current
- Coordinated logistics for multiple events, ensuring seamless execution and client satisfaction.
- Developed event timelines and budgets, maintaining adherence to project scope and specifications.
- Managed on-site operations, supervising staff and troubleshooting any issues that arose during events.
- Created marketing materials and promotional content to enhance event visibility and attendance.
- Implemented innovative ideas for themed events, elevating guest experiences through creative concepts.
- Conducted post-event evaluations to gather feedback, identifying areas for improvement in future planning.
- Built strong client relationships through effective communication, fostering repeat business opportunities.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
Customer Service Representative
Social Security Administration, SSA
10.2020 - 04.2025
- Assisted customers with inquiries regarding benefits and eligibility requirements.
- Processed applications for retirement, disability, and survivor benefits efficiently.
- Utilized internal systems to update customer information and track case status.
- Resolved customer complaints by providing accurate information and timely follow-up.
- Educated clients on available services, ensuring clear understanding of program guidelines.
- Maintained confidentiality while handling sensitive personal information in compliance with regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Emergency Management
Texas Southern University
Houston, TX12.2019
Associate of Arts - General Studies
Houston Community College
Houston, TX05.2016
Skills
Planning and organization
Timeline
Event Planner
Mckenzie Events LLC
06.2025 - Current
Customer Service Representative
Social Security Administration, SSA
10.2020 - 04.2025
Bachelor of Science - Emergency Management
Texas Southern University
Associate of Arts - General Studies
Houston Community College