Heather Thomas
Conroe,TX
Summary
Dynamic Event Planner with a proven track record at Mckenzie Events LLC, excelling in logistics coordination and client satisfaction. Skilled in event marketing and adept at building strong client relationships, I leverage my planning expertise and effective communication to deliver memorable experiences. Committed to continuous improvement through post-event evaluations.
Overview
5
5
years of professional experience
Work History
Event Planner
Mckenzie Events LLC
Montgomery, TX
06.2025 - Current
- Coordinated logistics for multiple events, ensuring seamless execution and client satisfaction.
- Developed event timelines and budgets, maintaining adherence to project scope and specifications.
- Managed on-site operations, supervising staff and troubleshooting any issues that arose during events.
- Created marketing materials and promotional content to enhance event visibility and attendance.
- Implemented innovative ideas for themed events, elevating guest experiences through creative concepts.
- Conducted post-event evaluations to gather feedback, identifying areas for improvement in future planning.
- Built strong client relationships through effective communication, fostering repeat business opportunities.
- Coordinated schedules and timelines for events.
- Conferred with event staff at event site to coordinate details.
- Coordinated with participating vendors during event planning.
- Adapted quickly to unforeseen circumstances or changes in the event landscape, implementing contingency plans as needed.
Customer Service Representative
Social Security Administration, SSA
10.2020 - 04.2025
- Assisted customers with inquiries regarding benefits and eligibility requirements.
- Processed applications for retirement, disability, and survivor benefits efficiently.
- Utilized internal systems to update customer information and track case status.
- Resolved customer complaints by providing accurate information and timely follow-up.
- Educated clients on available services, ensuring clear understanding of program guidelines.
- Maintained confidentiality while handling sensitive personal information in compliance with regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Emergency Management
Texas Southern University
Houston, TX12.2019
Associate of Arts - General Studies
Houston Community College
Houston, TX05.2016
Skills
Planning and organization
Event planning
Social media management
Event marketing
Microsoft Office Suite
Venue selection
Administration
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Timeline
Event Planner
Mckenzie Events LLC
06.2025 - Current
Customer Service Representative
Social Security Administration, SSA
10.2020 - 04.2025
Bachelor of Science - Emergency Management
Texas Southern University
Associate of Arts - General Studies
Houston Community College