Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Heather Thomas Alvarez

Heather Thomas Alvarez

Green Bay,USA

Summary

Dedicated and compassionate office professional with extensive experience in multiple roles. Has multiple years of experience in customer service as well as experience in project management, bid responses, and associate management. Familiar with most major computer systems and programs including Microsoft Word, Excel, PowerPoint and experienced with many web-based tools.

Overview

24
24
years of professional experience

Work History

Logistics Analyst

Schneider National Inc.
10.2024 - Current
  • Develop intermediate reporting that allows for root cause analysis of issues related to the different transportation modes.
  • Prepare data analysis and interpret data to help leaders make informed decisions.
  • Develop processes change for various groups to support continuous improvement.
  • Communicate at all levels of the organization and help develop Supply Chain metrics, goals, and actual performance.
  • Monitor progress gains in project plans, identify risk areas and implement corrective steps.
  • Report back on management projects status, accomplishments, backlogs, and other activities that could impact established priorities.
  • Able to lead small scale cross-functional process assessments as they will result in automated and optimized outcome for the organization.
  • Participate in special projects requiring support from the Supply Chain Management departments assuring all data has integrity, is interpreted properly by the users, and results in solid outcomes.
  • Support all other department functions, as assigned.
  • Ability to analyze various sources of action and make recommendations.

Buyer II

Schneider National Inc.
03.2022 - 10.2024
  • Understand customer supply chain strategy and objectives which includes network and transportation needs, plane, modes, and shipping requirements. Know the customer measures of success as it pertains to Cost, Quality, and Safety.
  • Select service provider options and capacity to meet customer’s objectives and strategy.
  • Provide transportation solutions and evaluate against customer needs in areas including but not limited to mode evaluation, carrier evaluation, price, and service.
  • Work closely with the Account Manager to understand customer needs and account strategy.
  • Negotiate and contract transportation rates and ensure rates are accurate in the Transportation Management System.
  • Develop and maintain relationships with service providers, internal team and customers that will result in the ability to capture capacity and provide supply chain value to the customer.
  • Manage and execute service provider performance and recognition activities.
  • Provide feedback and coaching to underperforming service provider and potential source and onboard replacements, if needed.
  • Mitigate risk through the active management of safety and service compliance processes. Collaborate with internal and external parties to develop and execute action plans to address any non-conformance.
  • Lead regular scorecard reviews to evaluate service performance of providers.
  • Perform other non-account specific duties including sourcing for warehouse providers for both long and short-term customer needs.

Driver Recruiting Specialist

Schneider National Inc.
03.2021 - 03.2022
  • Demonstrate knowledge of driving opportunities that we offer.
  • Interview qualified candidates over the phone for company driving positions in all lines of business.
  • Evaluate candidates against Schneider criteria and make hiring decisions based on those criteria.
  • Meet or exceed specific weekly and monthly hiring goals.
  • Update candidate records in Taleo as thoroughly and accurately as possible.
  • Arrange travel for candidate attending orientation.
  • Maintain consistent contact with candidates to ensure they not only feel valued but also eventually join with the company.
  • Respond to requests from Compliance and remain timely manner when they indicate further information is needed to complete a candidate file.
  • Provide superior customer service to candidates as well as to the internal department associates, as needed.
  • Understand special equipment (pumps, compressors, etc.) and equipment specs (5th wheel height, wheel base, etc.)
  • Require attention to detail as well as strong organizational skills.
  • Require strong oral and written communication skills.
  • Require the ability to adapt communication style to meet the candidate’s needs.

Operations Team Leader-Support Shift

Schneider National Inc.
03.2020 - 01.2021
  • Managed team of ten third shift Senior Operation Specialists.
  • The team responded to an average 65 driver calls per night, 7 nights per week, 365 days per year.
  • The team processed an average 45 driver messages per night, 7 nights per week, 365 days per year.
  • Critical data tracking for 15+ accounts done nightly.
  • Coached associates to resolve problem and action opportunities to provide on time service to customers.
  • Required the ability to prioritize and determine the most effective use of time and talents in order to meet business objectives.
  • Responsible for employment decisions related to training associates, directing the work of associates, and evaluating performance.
  • Facilitated problem resolution in accordance with established procedures.
  • Ensured compliance with defined work processes to include timely and accurate data entry.
  • Understood the workflow and developed sound understanding of the current systems that drive and office associates utilized including practical application and technical knowledge ensuring best practices were applied.
  • Allocated, supervised and distributed work among staff members.
  • Provided training to team members on department policies, procedures, and processes.
  • Managed team schedules well as reviewed and responded to requests for time off, both planned and unplanned.
  • Kept productive reporting and ad hoc process improvement projects.

Senior Solution Design Analyst

Schneider National Inc.
01.2016 - 01.2020
  • Analyzed complex customer data to determine if a new opportunity would be a fit for our Dedicated service.
  • Used historical data, market intelligence, and experience to design a preliminary profit and loss analysis for new business to assess anticipated costs and revenue potential.
  • Extensive project management work involving design and pricing of dedicated fleets.
  • Worked with sellers, engineers, and customers to gain the insight needed to effectively design and price Dedicated fleets.
  • Organized and facilitated meetings with Division Managers, Region Vice Presidents, and Sales personnel to refine cost assumptions and pricing responses.
  • Periodically reviewed existing Dedicated business to determine profitability and identify areas of opportunity.
  • Organized and facilitated bi-weekly Solution Design team meetings.
  • Required strong analytical and project management skills, the ability to communicate effectively, and the ability to influence and lead others.
  • In 2019, created bid proposals that resulted in approximately $60.5M annual revenue with an estimated average profit margin of 11.9%. This number represents a total of 39 new Dedicated fleets, 315 additional drivers, and 300 tractors. These awards amounted to 14% of our annual total team budget for new wins.

Pricing Analyst

Schneider National Inc.
01.2009 - 01.2016
  • Analyzed complex customer data to create pricing responses for network business.
  • Prepared and monitored rate publications for accuracy.
  • Analyzed resolution of problems related to customer payments and customer billing disputes.
  • Supported sellers with pricing requests and capacity commitments for new and existing business.
  • Organized and facilitated bi-weekly Pricing team meetings.
  • Processed up to 60 bids per week against a goal of 15 bids per week.
  • Required strong analytical, project management, and time management skills in order to meet customer expectations.
  • Worked as a dual role as Rating and Resolution Specialist and Pricing Analyst for Canada and Mexico during 2009.

Bilingual Customer Response Analyst

Schneider National Inc.
01.2006 - 01.2008
  • Prepared and documented customer pricing responses.
  • Managed rate publications and fuel updates for customer tariffs.
  • Facilitated reviews of customer start-ups.
  • Responsible for accuracy of customer published rates and resolution of payment discrepancies.
  • Assisted with associate development through training and process improvement efforts.
  • Supported sellers from the Mexico team with pricing and rating issues and requests.
  • Dual role (Pricing and Rating) from 2006-2008.

Bilingual Customer Service Representative

Schneider National Inc.
01.2002 - 01.2006
  • Utilize Spanish language skills to support customer needs on cross-border freight requests.
  • Responsible for volume growth and handling accuracy.
  • Daily monitoring of load status as well as trailer inventory to ensure on-time service.
  • Solicitation of new and existing customers in order to generate additional load volume.
  • New load creation as well as data entry of details from customer bills of lading into existing orders.
  • Assisted with translation of documents to/from Spanish, including reference guide for drivers hauling glass.
  • Assisted with training of new associates.

Education

Master of Business Administration - Finance

Lakeland College
Greer Bay, WI
12.2014

Bachelor of Arts - Mathematics, Spanish

St. Norbert College
De Pere, Wisconsin
05.2001

Skills

  • Effective leadership
  • Strong ability to manage multiple tasks
  • Strong interpersonal skills
  • Supplier partnership development
  • Customer service
  • Cost evaluation
  • Strong oral communication skills
  • Effective negotiation
  • Effective strategic sourcing
  • Effective pricing negotiations
  • Resourcefulness
  • Effective presentation skills
  • Pricing strategy development
  • Strong attention to detail
  • Problem-solving skills
  • Strong written communication

Languages

Spanish
Professional Working

Timeline

Logistics Analyst

Schneider National Inc.
10.2024 - Current

Buyer II

Schneider National Inc.
03.2022 - 10.2024

Driver Recruiting Specialist

Schneider National Inc.
03.2021 - 03.2022

Operations Team Leader-Support Shift

Schneider National Inc.
03.2020 - 01.2021

Senior Solution Design Analyst

Schneider National Inc.
01.2016 - 01.2020

Pricing Analyst

Schneider National Inc.
01.2009 - 01.2016

Bilingual Customer Response Analyst

Schneider National Inc.
01.2006 - 01.2008

Bilingual Customer Service Representative

Schneider National Inc.
01.2002 - 01.2006

Bachelor of Arts - Mathematics, Spanish

St. Norbert College

Master of Business Administration - Finance

Lakeland College

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