Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Heather Thomason

Heather Thomason

Mission Viejo,CA

Summary

Customer-driven Flight Attendant with dynamic safety and service skills. Highly effective in diffusing volatile passenger situations. Known for best-in-class customer service and top-notch friendliness. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

28
28
years of professional experience

Work History

Hairstylist

Salon Owner
07.1996 - Current
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Implemented effective inventory management strategies to reduce waste while maintaining sufficient stock levels of salon products.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Counted and documented opening and closing cash amounts daily.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Used social media platforms to promote salon and services.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Offered professional cuts, color services and extensions to salon customers.

Volunteer

Yellowstone Recovery
02.2016 - 05.2023
  • Enhanced community engagement by organizing and leading outreach events.
  • Boosted fundraising efforts, securing valuable donations through targeted campaigns.
  • Spearheaded special projects, driving innovation within the organization''s programs and initiatives.
  • Contributed to strategic planning meetings, providing valuable insights based on firsthand experience with target populations.
  • Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectations.
  • Actively participated in staff meetings, contributing ideas for process improvement and program development strategies.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Guided troubled individuals to tools and resources necessary for healing.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.

Education

Associate of Arts - Journalism

Cypress College
Cypress, CA
06.2000

Skills

  • Telephone Etiquette
  • Answering Phones
  • Teamwork and Collaboration
  • Event Planning
  • Adaptability and Dependability
  • Organized and Efficient
  • Fundraising Events
  • Attention to Detail
  • Positive Attitude
  • Professional Appearance
  • Leadership Qualities
  • Problem-Solving

Timeline

Volunteer

Yellowstone Recovery
02.2016 - 05.2023

Hairstylist

Salon Owner
07.1996 - Current

Associate of Arts - Journalism

Cypress College

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Heather Thomason