Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

HEATHER Thompson

Holly Hill,FL

Summary

Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Property and Casualty Insurance Agent

H&R Insurance And Financial Services (Self Employ)
Daytona Beach, FL
02.2022 - 09.2022
  • Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
  • Sought out new clients and developed client relationships through networking, direct referrals, and lead databases
  • Quoted and calculated premium rates for policies, using EZLynx Rater.
  • Sold auto and home insurance products to individuals within assigned territory using consultative selling techniques.
  • Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Collected premiums on or before effective date of coverage.
  • Collected, analyzed and validated agency commissions.

Records and Evidence Technician

VOLUSIA COUNTY BEACH SAFETY, PEAF
DAYTONA BEACH, FLORIDA
08.2016 - 01.2022
  • Certified Evidence Specialist who was responsible for the overall security and maintenance of property and evidence; ensured compliance with all applicable laws, regulations and procedures to ensure the integrity of property was safeguarded from intake to final disposition
  • Coordinated with the Accreditation Manager to facilitate periodic audits and inventories of the Evidence Section in accordance with written policies
  • Ensured incoming property and evidence was properly packaged and documented appropriately in RMS
  • Participated in the development and implementation of goals, objectives, policies, procedures and priorities
  • Provided training and technical assistance for other agency personnel in the performance of their duties
  • Researched case status in various computer data bases including the State Attorney's Office and the Clerk of the Circuit Courts; communicated with the State Attorney's Office and consulted with Investigator/officers as necessary to purge evidence and property; ensured attempts were made to identify/contact owner of property prior to disposition of property or evidence
  • Processed property dispositions and updated property and evidence computer database with release information

Medicare Sales Agent

Assurance
Daytona Beach, FL
10.2021 - 12.2021
  • Medicare Sales Agent responsible for selling Medicare Advantage, Medicare Supplement, Prescription Drug Plan and other ancillary insurance products to consumers through inbound calls.
  • Answered questions regarding medical care and coverage
  • Assisted customers in evaluating their needs and selecting the best healthcare plan solution in a consultative manner
  • Assisted in the enrollment of customer accounts
  • Helped sell insurance products and services to new and existing customers
  • Recognized and complied with performance standards for quality

Telecommunicator

VOLUSIA COUNTY SHERIFF'S OFFICE
DAYTONA BEACH, FLORIDA
04.2012 - 05.2019
  • Maintained awareness of field unit activities within the computer aided dispatch (CAD) system; communicated with field units via radio in accordance with FCC regulations; maintained status and location of units on patrol
  • Retrieved information from state, county, and national computer networks regarding wanted persons, stolen property, vehicle registration, and other related information; relayed information to officers in the field
  • Operated primary law radios, teletype radios, and the teletype console
  • Processed routine and emergency calls for service
  • Provided the public with basic instructions to safeguard persons in hazardous conditions prior to arrival of trained fire and police personnel
  • Cross-trained other agency personnel as needed

Target Protection Specialist

TARGET
EL PASO, TEXAS
11.2010 - 05.2011
  • Utilized a case management system daily
  • Created and maintained inventory spreadsheets to track high-theft merchandise
  • Wrote investigative reports to update management on all security matters
  • Operated surveillance systems and patrolled the grounds to protect against possible hazards
  • Complied with all company policies and procedures when apprehending shoplifters

Education

Bachelor of Science - Criminal Justice, Legal Studies Criminal

UNIVERSITY OF CENTRAL FLORIDA

Skills

  • Flexible and Adaptable
  • Excellent Communication
  • Analytical and Critical Thinking
  • Dependable and Responsible
  • Written Communication
  • Planning and Coordination
  • Interpersonal Communication
  • Organization and Time Management
  • Good Telephone Etiquette
  • Self-Motivated
  • MS Office
  • Data Entry
  • Active Listening
  • Multitasking Abilities

Accomplishments

  • Microsoft Office eAgent/CJIS
  • Tiburon Record Management System and CAD
  • NC4
  • MobileCOMM
  • DAVID
  • LIMS Prelog
  • IAPE member

Affiliations

Member of Pre-Professional Criminal Justice Fraternity, Lamda Alpha Epsilon

Certification

  • Licensed Insurance Agent - August 2021

Timeline

Property and Casualty Insurance Agent

H&R Insurance And Financial Services (Self Employ)
02.2022 - 09.2022

Medicare Sales Agent

Assurance
10.2021 - 12.2021

Records and Evidence Technician

VOLUSIA COUNTY BEACH SAFETY, PEAF
08.2016 - 01.2022

Telecommunicator

VOLUSIA COUNTY SHERIFF'S OFFICE
04.2012 - 05.2019

Target Protection Specialist

TARGET
11.2010 - 05.2011

Bachelor of Science - Criminal Justice, Legal Studies Criminal

UNIVERSITY OF CENTRAL FLORIDA

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HEATHER Thompson