Heather Thompson
Indian Head,MD
Summary
Highly motivated Medical Assistant successful at managing multiple priorities with a positive attitude. Multitasks and prioritizes workloads with little or no supervision. Organized and dependable professional looking to bring medical background and team-building skills to company.
Overview
22
22
years of professional experience
Work History
Medical Assistant/Team Coordinator
MedStar Health Urgent Care
12.2020 - Current
- Obtain patient vital signs, medical history, medication information, symptoms, and allergies.
- Direct patients to exam rooms and prepared for physician examinations.
- Sanitize, restock, and organize exam rooms and medical equipment.
- Keep medical and office supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Update inventory, expiration and vaccine logs to maintain current tracking documentation.
- Enhance clinic efficiency by assisting physicians with routine procedures.
- Conduct point of care testing including strep, flu, mono, RSV, COVID-19, HIV, pregnancy tests, obtain blood sugar, collect urine specimens, perform venipuncture and EKGs.
- Orient and train new staff on proper procedures and policies.
- Make weekly bank deposits.
- Perform monthly front desk audits.
Patient Care Technician
Righttime Urgent Care
01.2018 - 12.2020
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Performed blood draws, EKGs, and in house lab tests which include strep, flu, mono, RSV, pregnancy tests, obtained blood sugar and collected urine samples.
- Answer phone calls and address open telephone encounters.
- Assist with ordering and tracking inventory.
- Give IM injections.
- Assist providers as needed with patient care.
- Review patient labs, bring positive results to providers attention for treatment.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Administrative Assistant/Certified Nursing Assistant
PrimeCare Medical- Charles County Detention Center
03.2011 - 05.2018
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into the team.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Schedule outside doctors appointments for patients.
- Order and distribute office supplies while adhering to a fixed office budget.
- Answer and manage high volume of incoming calls while recording accurate
- messages.
- Help distribute employee notices and mail around office.
- Conduct monthly STATS.
- Assist supervisor with monthly audits.
- Prepare sick call for provider.
- Assessed patients, obtained vital signs and documented their medical history upon arrival to facility.
- Assisted MD, NP, PA during sick call which included obtaining vitals, collecting sputum and urine specimens, blood sugars, administering insulin under doctors orders and passing medications.
- Perform daily detox checks.
- Conducted medication pass to over 200 inmates.
Caregiver
Nia Care In-Home Services
01.2018 - 03.2018
- Assisted patients, with dementia, with activities of daily living including bathing, dressing, meal prep, administering medications, scheduling doctors
appointments, and transporting to doctors appointments.. - Performed light housekeeping duties to maintain cleanliness standards while respecting patients personal space.
Certified Nursing Assistant
Calvert Memorial Hospital
01.2009 - 03.2011
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Performed, EKGs, venipunctures, and obtained blood sugars.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Medical Receptionist
Aziza Alam, MD
08.2005 - 01.2009
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct staff.
- Provided clerical support by copying, faxing, and filing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Opened and properly distributed incoming mail.
- Medical billing.
- Obtained vital signs, conducted rapid strep tests, hematocrit, and gave IM injections.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing inquiries in timely manner.
Cashier/Customer Service Representative
Dairy Queen/Orange Julius
01.2002 - 01.2006
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided excellent customer service.
- Maintained thorough knowledge of store merchandise to provide helpful pieces of advice to customers.
- Developed constructive and cooperative working relationship with others.
Education
Certification - Certified Medication Technician
Charles County Detention Center
La Plata06.2011
Certification - Certified Nursing Assistant
College of Southern Maryland
La Plata, MD03.2010
Skills
- Patient Flow Management
- Empathy and Compassion
- Data Entry
- Reliable Team Player
- Patient-Focused Care
- Compassionate Caregiver
- Specimens Collection and Processing
- Task Prioritization
- Teamwork and Collaboration
Timeline
Medical Assistant/Team Coordinator
MedStar Health Urgent Care
12.2020 - Current
Patient Care Technician
Righttime Urgent Care
01.2018 - 12.2020
Caregiver
Nia Care In-Home Services
01.2018 - 03.2018
Administrative Assistant/Certified Nursing Assistant
PrimeCare Medical- Charles County Detention Center
03.2011 - 05.2018
Certified Nursing Assistant
Calvert Memorial Hospital
01.2009 - 03.2011
Medical Receptionist
Aziza Alam, MD
08.2005 - 01.2009
Cashier/Customer Service Representative
Dairy Queen/Orange Julius
01.2002 - 01.2006
Certification - Certified Medication Technician
Charles County Detention Center
Certification - Certified Nursing Assistant
College of Southern Maryland
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