Summary
Overview
Work History
Education
Skills
Timeline
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Heather Thompson

Heather Thompson

Sanford,North Carolina

Summary

At Pizza Hut, I spearheaded initiatives that significantly enhanced customer satisfaction and store sales, notably through the implementation of efficient pizza-making processes and quality control measures. My leadership fostered a team-oriented environment, boosting morale and reducing turnover. Skills in waste reduction and staff motivation were pivotal, alongside a knack for fostering community engagement and executing effective marketing strategies. Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Veteran Food Service Manager successful at improving operations through efficiency updates, cost control strategies and profit management optimization. Excellent communication, planning and conflict resolutions skills. Committed and hardworking [Job Title] with [Number] years of experience directing [Industry] food service. Well-rounded leader with talent for supervising employees and [Skill]. Swift problem solver with quick and effective solutions to wide array of issues. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols. Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers. Ambitious [Job Title] with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Pizza Manager

Pizza Hut
03.1999 - 04.2017
  • Improved customer satisfaction by implementing efficient pizza-making processes and quality control measures.
  • Created a welcoming atmosphere for guests by maintaining a clean and organized dining area, leading to positive reviews on social media platforms.
  • Increased overall store sales through effective marketing strategies and promotional campaigns.
  • Trained and mentored staff members, fostering a positive work environment that encouraged teamwork and collaboration.
  • Managed inventory levels to minimize waste and reduce costs while ensuring consistent product availability.
  • Implemented employee scheduling strategies that ensured adequate coverage during peak hours without incurring excessive labor costs.
  • Conducted regular performance evaluations of staff members, providing constructive feedback to encourage professional growth and development.
  • Enhanced customer experience by addressing any service or product issues promptly, demonstrating commitment to excellent service standards.
  • Cultivated a loyal customer base through targeted community engagement efforts such as hosting special events or partnering with local organizations for fundraising initiatives.
  • Reduced employee turnover rates by creating a supportive work culture that recognized hard work and dedication among staff members.
  • Implemented staff training programs to improve efficiency and productivity, consistently meeting or exceeding performance targets.
  • Boosted team morale through regular team meetings, open communication channels, and incentive programs for high-performing employees.
  • Oversaw training of more than [Number] team members.
  • Tracked food production levels, meal counts, and supply costs.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Education

High School Diploma -

Whiten Rogers High School
Davie, FL
05.1996

Skills

  • Waste Reduction
  • Employee Scheduling
  • Promotions planning
  • Health and Safety Regulations
  • POS system knowledge
  • Customer Service
  • Food Preparation
  • Performance Evaluations
  • Equipment management
  • Food presentation
  • Staff Leadership
  • Team Development
  • Fine-dining expertise
  • Allergy awareness
  • Sales Leadership
  • Hiring standards
  • Catering Coordination
  • Staff Motivation
  • Sanitation Standards
  • Cost controls
  • Hiring procedures
  • Ordering Supplies
  • Special events planning
  • Purchasing
  • Sales Planning
  • Health Inspections
  • Regulatory Compliance
  • Cost Control
  • Reliable and Responsible
  • Problem-Solving
  • Collaboration and Teamwork
  • Safe Food Handling
  • Critical Thinking
  • Team Leadership
  • Relationship Building
  • Money Handling
  • Inventory Management
  • Work Planning and Prioritization
  • Coaching and Mentoring
  • Calm and Pleasant Demeanor
  • Catering Services
  • Monitoring Food Preparation
  • Recruitment and hiring
  • Sanitation
  • Front of House Management
  • Conflict Resolution
  • Health Code Compliance
  • Scheduling
  • ServSafe Food Manager
  • Budget Administration
  • Scheduling Staff
  • Calendar and Scheduling Software
  • Event Coordination
  • POS Terminal Operation
  • Performance Improvement
  • Inventory Management Software
  • Delegating Assignments and Tasks

Timeline

Pizza Manager

Pizza Hut
03.1999 - 04.2017

High School Diploma -

Whiten Rogers High School
Heather Thompson