Heather Thompson
Cullman,AL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Retail Business Consultant
WS Badcock Corporation
07.2022 - Current
- Responsibilities include but not limited to:
- Directing and assisting business owners to obtain a high level of performance as well as encouraging their personal growth and development.
- Establishing open communication between the dealer and corporate office
- Coordinating and implementing staff training programs to assist the dealer in development of store personnel
- Resolving customer complaints and problems on behalf of the company
- Implementing marketing, merchandising and advertising programs and evaluating effectiveness
Inventory Analyst
Badcock Home Furniture & More
01.2019 - 07.2022
- Responsibilities included:
- Ensuring the company's inventory assets and account receivables were adequately controlled by performing physical inventory counts, accounts receivable verification work and providing inventory management training.
- Evaluate and report on store adherence to policies and procedures in inventory and accounts receivable related areas
- Review inventory audit results with dealer or manager
Store Manager
Badcock Home Furniture-Homewood, AL
02.2015 - 01.2019
- Responsibilities
- Maximized sales with minimum of 10% growth over same stores sales previous year
- Relearned a new focus on sales of non-merchandise product to generate previously untapped revenue
- Day to day operations including cash handling, daily deposits, addressing and rectifying problems as they arise
- Set sales goals, track and counsel sales associates
- Inventory management
- Understanding and completing P&L statement
- Timely compliance with reports
Operations Manager
Badcock & More Home Furniture
01.2005 - 01.2015
- Responsibilities
- Operations manager for 5 locations while managing my own store
- Maximized sales through new and existing customers
- Reviewed and approved credit applications for credit worthiness for in house financing
- Collections including phone calls, letters, home visits and litigation through small claims court
- Ordered, displayed and tagged merchandise for showroom floor
- Kept inventory shrinkage to a minimum
- Hired trained and supervised all staff
- Ensured excellent customer retention by providing highest level of customer satisfaction
Education
Physical therapy -
Wallace State College
01.2000
Physical therapy -
Bevill State Community College
01.1997
Accounting -
Walker College
01.1992
College preparatory diploma -
Curry High School
01.1990
Skills
- Business Consulting
- Merchandising Strategies
- Store operations
- Problem-solving abilities
Timeline
Retail Business Consultant
WS Badcock Corporation
07.2022 - Current
Inventory Analyst
Badcock Home Furniture & More
01.2019 - 07.2022
Store Manager
Badcock Home Furniture-Homewood, AL
02.2015 - 01.2019
Operations Manager
Badcock & More Home Furniture
01.2005 - 01.2015
Physical therapy -
Wallace State College
Physical therapy -
Bevill State Community College
Accounting -
Walker College
College preparatory diploma -
Curry High School
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